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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I am totally lacking in computer skills. This program did all the work and made the reading simple for me. I highly recommend this. I was apprehensive but it really was quick and easy.
Simple and easy. So my experience was not difficult I'm not sure what else to say thank you
I needed to provide income verification and was sent the link to ID.me for IRS records. It took less than 5 minutes, they give clear instructions on how to best send the information they need, and I got exactly what I needed too!
Excellent experience the preson that helped me was professional and knew what she was doing over all it was an excellent experience overall
It was my start time doing id.me it's really gonna help me out
It is a very good experience. Thank you
I feel this is a great opportunity to verify your profile safe and quick.
After struggling with everything from applying for credit to getting my tax refunds, all my identification issues were resolved when I finished ID.me. It was super easy and I would recommend this site to everyone who has ever been denied because of lack of information or nonexistent information..
My experience with ID.me was great. I was thinking that the process would take so much time but it was fast and simple. I would recommend to people to use it. For me it was easier than making a phone call and talking to someone.
I felt need to have all my necessary documents ready. Fortunately, it went well.
Thank you very much
Great service fast and elite to the next level would highly recommend
Do it when no one else is, like Sunday afternoon. Make certain that your internet connection is clean and uncluttered; and, that your Smart Phone is using your personal internet gateway and NOT the phone carrier's cell phone towers whch may be cluttered with lots of other users...
Hello Bill. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
It was okay still a little confused on how to set up a payment plan
Hello Kenya! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance. We are here to help. —T, ID.me
I just needed to get a pin so I could do my taxes and it really took less than 15 minutes.
As easy as 1-2-3. Before I knew it we were done. The agent was very kind and friendly.
It was easy and fast to use. Directions were clear on what to do.
I was sceptical at first to use this process but was delightfully relieved that my experience was easy with the navigation and aid I received with helpful guidness along the way.
It was very easy to use and it worked correctly the first time. Highly recommend.
Simple to read and use.
Very quick and easy to understand.
Making payments simple and easy to understand.
Perfect,Professional Kind and Caring. This lady was taking her time to help me understand the process. This process only took about 15min.after we started talking. I would like to Thank the young lady that I was talking with. Please do not change the process I think it works.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mauricio! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your review of your experience with ID.me. —T, ID.me