On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The agent was very helpful and respectful and the agent was quick and fast no waste time I was done and out and I was able to get verified and now I'm able to get into my account to get my benefits thank you
Very Cool and satisfactory I can't tell the people about you guys thank you very much
Logging into the laptop and then sending a link to the cell phone for a photo and then back again to the laptop when finished is complicated. I would suggest staying on just one device. Log in originally on the device that is capable of taking the selfie to save a lot of confusion and frustration.
The typical government application website can be daunting and confusing. ID.me was easy to use with clear instructions you did not have to guess what to do next. And the wait times for processing were not bad. Even the photo portion of the process was easy to follow.
Kind of a headache to get thru but was able to get thru it
Today the ID verification was quick and successful. The past 18 months were a nightmare when trying to access my IRS and NV DETR accounts. I have a Real ID with a gold star that allows me into federal buildings or take an international flight, but it was not good enough for me to get my missing $600 stimulus
As a first time user, I was very pleasantly surprised at how easy this program was to navigate and follow
The service was great…. It took about 1/2 hour to complete…. Probably sooner if I had a pdf of my tax form….simple to use & very secure features like video chat & face scan recognition. My total payment for fed & state tax was $14.99…. Very impressive for the cost
I used this service for my IRS filing. The ID verification was very simple and fast. OVerall very professional and trustworthy team.
Really helped me with four or five different problems and took the time to do it right.
I'd think IRS had been working on this during the past year or so and although security is of utmost importance I don't think it should have been to the extent of product failing to perform or ill-prepared for rigors at the hands of users such as unexpected entries and corrections.
Hello Lawrence! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
System kept rejecting documents for no apparent reason. Online help is no help at all. No way to get to a person when system is not working.
Hello Calvin! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I asked for help on emailing my extension electronically. You never answered
Hello Martin! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I like it cause it got it done faster then I thought
ID.me's process was super simple and extremely fast. If I tried my hardest to have something negative to say, I still would not be able to come up with anything. 5 stars from me. Excellent job, I was very satisfied!
Completely wonderful, to be my first time using this, it's very helpful for my understanding
I wanted to double check that the IRS had finally processed the small amount I owed which I had paid and had to go through this to get in. It was either this or go call them during working hours. Honestly, what assurances we have that the pictures of my driver's license and the facial scan of my face will be collected and put into a database for use in the future if you are delinquent in paying what the IRS is owed? It took forever to get through the steps to verify information. Wouldn't it be easier to access the IRS by providing your SSN and say your income listed on your IRS last year or what federal taxes you owed last year as ways to log in? I definitely would not recommend using it.
Hello Peter! We appreciate your feedback. Please email [email protected] for further assistance. We are here to help. —T, ID.me
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me