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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Profesionales, rápidos y me gusto mucho el servicio.
Easily accomplished. Efficient and quickly completed.
The process is done in such a way that it's virtually impossible to mess up. I had an account with them already which made the time involved even shorter. I would highly recommend this as the easiest way to have your ID verified.
First i felt I was not able to do it. My first impression was this could be a scam with someone wanting my ID information. I called their customer service and they assured me that this was a secure process and agency. I proceeded to fill out the necessary information. They made it so easy. Step 1, Step 2, Step 3. I got through Step 1 and succeeded on to Step 2. I struggled a bit getting pictures and photos to assure it was me but I finally did it because they kept encouraging me to finish. And I did. I am so glad I stuck with it and they stuck with me to the end. Thank you ID.me
The ID.me process of signing in was able to verify that I was the person who had previously opened an ID.me account, but has thus far given me no way to replace the email account name that I do not remember.
I needed to get information about my past years. And that meant I had to prove my identity; I went through a step-by-step process and established my ID with IRS. The process requires patience, but you can do it. Yes, you do need a smart cell phone.
Buena... hagil... servicial... Buen servicio al cliente.
Although the initial computer processing of documents is a bit overwhelming, the video chat made up for that. Agent Andrea was great to work with during the brief video chat. She was calming, knowledgeable and a pleasure to speak with.
My daughter did most of the work. It took a certain amount of time but once we had secured the required documents (passport, SS card) we were able to move on.
Maybe you could have a special ID.me for people living abroad to speed up the process.
We all possess a SS card and US passport. However our driving license are foreign and a foreign electrical bill would not be accepted either.
Hello Elisabeth. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I love the energy I was given jus waiting on the email to finish up my taxes
Tax time can be stressful. But with ID.me, it wasn't. The instructions are straightforward and simple.
It was a good experience I thought it would be more difficult to set up but it went smooth and this will work out for me in saving on my phone bill since I'm a first responder
Never got my unemployment from December because of trouble setting up the app and now my most recent unemployment is being delayed because of this app
Hello Latonij! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Excellent service, very professional, very helpful, very patient
I really would appreciate if I didn't put in all that information only to get an incomplete error occurred statement. It just kept saying something went wrong after I put in all my information.
Hello Torra! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Gay., Easy, understandable, explained to me and accurate. Modern, up to date, and snazzy! Keep up the good work!
Testing,and trying
I had a hard time with trying to complete the ID process, only to find out that the IRS would not allow the login.
Hello Joshua! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
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Hello Edward! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me