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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My agent was professional, courteous and explained clearly and if I had any questions.
Pain to use, and now it wants 50 characters... and theres probably an I'm not a robot comming up
Excellent experience. It did take a few hours to complete, but the help documents guided me so I was ready to take picturres with my phone of my ID and I knew what was coming next.
The system tripped a bit on my foreign address so I had to switch from my paycheck stub to my Canadian Driver's Licence. Be ready to pivot!
You must have original documents so dig up your social security card, etc.
I used self-service and they added a video meeting to finalize it. Very friendly, professional agent. When my Canadian cell phone wouldn't allow video and audio, he called my US cell phone on record and we changed to it for the virtual meetting. I would suggest you have two cell phones for authentication.
Fast, efficient and easy to follow instructions. Now to add more characters la de da
The experience was explained easily. Instructions were easy to follow. And there were multiple checks to make sure that you are who you're supposed to be.
Pleasant and easier than trying to get through on the phone…
As I quoted earlier I was surprised that doing this on my own was USER FRIENDLY! Let others know don't even hesitate just wing it and you understand
How. How helpful this site is to use.
I will refer a friend and the agent wasn't like others that I had before he was nice and helpful and greeted me with an beautiful smile.
Cool something good but it can be like made simple allowing a link from an primary with proper identification to agree both standard and sides
My experience was easy,fast,and very informative. I thought I was gonna have a difficult time obtaining the information easy as 123
In order to get access to a government website I had to verify my identity. It was not simple, but after getting all my information and documents in an acceptable format, I took pictures with my iPhone and downloaded to my computer. After that it was a snap! Great job ID.me!
Take pics on your phone and email them to yourself. Download the zoom app in case the gov't web thing doesnt work. And lastly, it took me longer to figure out getting pics onto the site than for her to ok it and be done. Go. Do. It. Now.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members