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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The amount of security this has was beyond my expectations
ID.me made it very easy to verify my identity. It was a straightforward process to go through all of the steps without any issues.
My experience boosted my confidence in my ability after completing the process. Prior to beginning, I had unfortunately convinced myself I just couldn't do it only to discover it's QUICK & EASY…
It was very easy and simple to complete all the steps. Secure and clear to navigate the entire format.
Not easy to change your password or create an account and keep up with all the required passwords. Not able to talk to someone concerning the issues surrounding the specific issue. Ie the website goes haywire. Etc
Super quick and TRUSTWORTHY...Kudos after my husband died it seemed like everything was a long process.I was VERIFIED in minutes without a lot of hassle.Thanks...
It was cool, fast and simple and i really enjoyed the fact it was secured...
It was kinda easy, and not near as nerve wracking as it used to be. It wasn't a long drawn out process that left me frustrated and drained so badly I want to cry or already am. So, I really appreciate it very much. But I also like to talk to an actual human being.
This site made it easy to verify my law enforcement/first responder discount. All I had to do was upload my SF50 form.
I personally felt from start to finish there were way too many steps involved in this process. I understand the need for security and being safe, but some of the questions were excessive.
My agent was professional, courteous and explained clearly and if I had any questions.
Pain to use, and now it wants 50 characters... and theres probably an I'm not a robot comming up
Excellent experience. It did take a few hours to complete, but the help documents guided me so I was ready to take picturres with my phone of my ID and I knew what was coming next.
The system tripped a bit on my foreign address so I had to switch from my paycheck stub to my Canadian Driver's Licence. Be ready to pivot!
You must have original documents so dig up your social security card, etc.
I used self-service and they added a video meeting to finalize it. Very friendly, professional agent. When my Canadian cell phone wouldn't allow video and audio, he called my US cell phone on record and we changed to it for the virtual meetting. I would suggest you have two cell phones for authentication.
Fast, efficient and easy to follow instructions. Now to add more characters la de da
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members