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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fast, convenient and verified in a timely manner. I always forget my passwords because every site is different.
Very helpful and smooth easy step by step instructions that even I could do
When I first came, I did not know we now had to do everything on line. So, I had to come her to do it because I do not have a computer at home and everything went well.
Really enjoyed how helpful this service is with verifying a persons identity and i recommend more security updates... Thank you. God Bless.
I don't understand why I'm waiting for two or three days to receive an email from ID me to do a video call to do a verification why do I have to wait two or three days for that this is supposed to be a
It seemed like the experience was straight to the point and it was very direct and I hope for good outcomes.
Just follow the directions and you'll be done in no time just need a little patience which people don't have anymore
My experience using id.me was decent. I had a hard time verifying my identity, however I eventually was able to figure it out on my own. Id.me is a very easy site to use other then above issue. It's secure and they provide fast background check services.
After going through ID me to work with a State agency, I was unable to complete the same process (not ID me process) with Experian. Unfortunately, I will have to go through a mail in verification process with them to resolve my issue. It would have been nice to refer them to, or use ID me to resolve the verification process just so I could look at my credit report.
My experience making sure I complete every answer correctly
F 1st I didn't understand why I had to go to all of it and I thought it was gonna be complicated and it turned out that it was not and I was able to get it done and I didn't get it done verbally On facetime where are embarrassing me but the greatest thing I ever dit but my identity
ID Me is a long and tedious application. I gave up and decided to speak with a live agent. I just waited on hold. Preferred it that way
Not a novice with online security procedures. The IRS and i-now use this to "safeguard" our tax account information. It isn't evident, not transparent, involved. I am trying to sign back in, and it's asking about blue tooth/USB ports. None of those were used in the setup of the account.
It was easy and self explanatory. I would definitely recommend.
Thank you
The amount of security this has was beyond my expectations
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members