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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy to go though and very helpful if you have problems.
I don't want my information shared and want it deleted from my application that was submitted on June 26. I clicked the wrong button when filling out my application and want that changed to not approving my information be shared.
We could not get our son verified for key Veteran Affairs benefits so this team help get him verify and now we are moving forward.
Couldn't log into my account. Spent 3 hours on the phone to verify my identity. Agent said everything was good. Still can't log in
I was having trouble getting verified and I received help and was verified in less then five minutes
My experience was quick, fast, easy, and very pleasurable
I was so glad to create my account within few minutes but it some how difficult if you're not good at using computer
Easy. Quick. ID confirmed in seconds. Used to request 6 digit ID PIN with IRS. Speedy determination.
It was easy and perfect to use and also provide us with security protection
I was a little reluctant about sharing my personal information with the agent as there are so many scams going around however the agent was very professional and patient and articulated what was needed very well he completely put my mind at ease about my doubts using the system.
I really needed to verify my past tax payment info and was able to finally sign in after trying over and over during tax season. Since it took a bunch of attempts then, I put it off. I didn't think it was going to work and I imagined I was going to need to go down to the IRS office and stand in some long line to verify my identity! But luckily, we were able to do it over video chat in combination with uploading documents. It was painless. Fast. And it was late at night, which was the only time I had to do this!
On the website for two hours, problem still, unresolved!
Very satisfying and easy to use. I liked the fact that they asked for my drivers license or some form of ID. Then scanned my face to verify. This made me feel secure about my account.
I got into this while signing into IRS.
This site asked me to take the photos of driver license—front and back.
Loading them was a nightmare because of instructions were hidden somewhere down below, out of frame.
Long wait but worth every penny and effort! The agent was very kind and helpful and courteous
It was easy to make an account and to follow instructions.
My experience with ID me was Amazing experience. The agent was very nice and polite.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members