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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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They're system kept denying my information and I had to keep submitting in my picture ID and do the video verification like 10 times… ugh glad it finally went through.
Enjoyable experience being screened by ID.me. Clear instructions and the software does what it says it will do! Easy!
Providing any and all material needed to verify who you are in order to receive all future ways to obtain needed qualifications for essential materials, free discounts, trips, etc.
Log in to my account then follow the direction and you are in. No Hazzle.
The website should make it more user friendly to be able to get all my lab results and Doctors notes in my file.
Bad not happy about the outcome. It has been one of the most disturbing things that I've ever tryed to do n now I'm to the point of just giving up on all this that I've been trying to do...
I was a little hesitant about going through the verification process for ID.me because I thought it would take a lot of time. It actually was easy to do and pretty quick, certainly not a hassle like I thought it would be. I like having this thorough of security for my IRS account.
First responders don't make a ton of money so it's nice to have a resource to turn to when looking for some extra savings. I've told so many co-workers about ID.me. Getting verified is fast and easy.
Didn't answer question
Are Senior Citizens on SS who don't have to pay taxes getting stimulus checks?
Good quality, excellence experience, appreciate the help and effort that was given.
Gathering my information and even waiting 15 minutes to have a 10 minute video chat was the easy part. Expected to give out my personal and confidential information and trying to take Clean Photos of my documents was the hardest and most time consuming part of the whole ordeal
Slow took to long with some of the stuff needed to be faster some how
Had no issues applying for ID.me,with the information that was needed it was fast and easy also it is the best way to prevent fraudulent claims. THANK YOU.
Easy to go though and very helpful if you have problems.
I don't want my information shared and want it deleted from my application that was submitted on June 26. I clicked the wrong button when filling out my application and want that changed to not approving my information be shared.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members