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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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After going through ID me to work with a State agency, I was unable to complete the same process (not ID me process) with Experian. Unfortunately, I will have to go through a mail in verification process with them to resolve my issue. It would have been nice to refer them to, or use ID me to resolve the verification process just so I could look at my credit report.
My experience making sure I complete every answer correctly
F 1st I didn't understand why I had to go to all of it and I thought it was gonna be complicated and it turned out that it was not and I was able to get it done and I didn't get it done verbally On facetime where are embarrassing me but the greatest thing I ever dit but my identity
ID Me is a long and tedious application. I gave up and decided to speak with a live agent. I just waited on hold. Preferred it that way
Not a novice with online security procedures. The IRS and i-now use this to "safeguard" our tax account information. It isn't evident, not transparent, involved. I am trying to sign back in, and it's asking about blue tooth/USB ports. None of those were used in the setup of the account.
It was easy and self explanatory. I would definitely recommend.
Thank you
The amount of security this has was beyond my expectations
ID.me made it very easy to verify my identity. It was a straightforward process to go through all of the steps without any issues.
My experience boosted my confidence in my ability after completing the process. Prior to beginning, I had unfortunately convinced myself I just couldn't do it only to discover it's QUICK & EASY…
It was very easy and simple to complete all the steps. Secure and clear to navigate the entire format.
Not easy to change your password or create an account and keep up with all the required passwords. Not able to talk to someone concerning the issues surrounding the specific issue. Ie the website goes haywire. Etc
Super quick and TRUSTWORTHY...Kudos after my husband died it seemed like everything was a long process.I was VERIFIED in minutes without a lot of hassle.Thanks...
It was cool, fast and simple and i really enjoyed the fact it was secured...
It was kinda easy, and not near as nerve wracking as it used to be. It wasn't a long drawn out process that left me frustrated and drained so badly I want to cry or already am. So, I really appreciate it very much. But I also like to talk to an actual human being.
This site made it easy to verify my law enforcement/first responder discount. All I had to do was upload my SF50 form.
I personally felt from start to finish there were way too many steps involved in this process. I understand the need for security and being safe, but some of the questions were excessive.
My agent was professional, courteous and explained clearly and if I had any questions.
Pain to use, and now it wants 50 characters... and theres probably an I'm not a robot comming up
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members