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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very fast and secure everything was smooth with the process.
Experience was okay I didn't have no problem with nothing thank
The service was good,the value was great. But they was a delay at some point. But In a scale of 1-10, I will be giving a 9.
It was my first time using the website so maybe I should have given it a higher rating I stumbled a bit
During the navigation but in the end it was a great help to me
At need
The agents on the website just for you and break it down likea teacher
It my first time good thank you awesome thank you great job all help other
It was great.An everybody that I talk to gave me the up most respect
Video agent was helpful and professional. She was kind and courteous and fixed any problems that I needed help with and was straight to the point and respectful
At first I was puzzled. But later they helped finished my application.
My experience was very good I recommend everyone to do this it's to protect you from scammers
Can't reach a human, no automated option for my problem. You have made it impossible to get actual customer service. I tried like 50 different ways to get ahold of someone. But no
Thank You all very much for making the experience pleasant and smooth! The whole process demonstrates excellent use of technology!
I enjoy using ID.me for not only being able to be fast for my military discounts and deals. Also for making me feel my identity is protected and being able to have peace of mind to get access without adding all of my information for it to be exposed.
It took a while but thanks to the wonderful lady who GOD finally got me too changed all of that and got what I could not seem to achieve.
I have expérience in informatique, technician computer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members