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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Id.me generated 2 id.me accounts.Which they state that they don't allow.And took over 24 hours to correct for a medical r office that provides urgent and emergency medical services
Im not sure about other states but my experience took me less than 1 hr to file for unemployment and from what I hear it usually takes 2 to 3 hours
ID.me was so easy to use & "get verified" was wonderful to see. It gave me a really good feeling.
I thought it was a great experience. She was very kind and courteous. She explained things that needed to be explained.
The assistance provided removed any doubt about your experience level in helping those not computer
Literit in signing on to your system.
I am not too computer savvy however, this was a good experience for me
It was my first time with ID.me and I like the experience.
It was super easy and super safe and I greatly appreciate that.
Great services. Great team. Here is a real need for a service
This is the DUMBEST, most annoying, most exaggerated, most ridiculous, most burdensome nonsense I have ever seen. Somebody has taken a problem and blown it completely out of proportion. Now this NEW private business has access TO ALL MY ID AND HAS SEEN MY CREDIT REPORT. And for what? The problem did NOT require this over-the-top solution that can cause yet another problem with ID theft. And the instructions weren't even clear. Why isn't the user warned that a next step would be to access credit reports so they can be unblocked if necessary? And how many damn times does a user have to receive codes and re-enter passwords. And there should be MANY MORE DISCLOSURES as to exactly what is going to happen with all my ID, pictures, etc. This needs to be shut down immediately.
They're system kept denying my information and I had to keep submitting in my picture ID and do the video verification like 10 times… ugh glad it finally went through.
Enjoyable experience being screened by ID.me. Clear instructions and the software does what it says it will do! Easy!
Providing any and all material needed to verify who you are in order to receive all future ways to obtain needed qualifications for essential materials, free discounts, trips, etc.
Log in to my account then follow the direction and you are in. No Hazzle.
The website should make it more user friendly to be able to get all my lab results and Doctors notes in my file.
Bad not happy about the outcome. It has been one of the most disturbing things that I've ever tryed to do n now I'm to the point of just giving up on all this that I've been trying to do...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members