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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I needed to renew my IDme to continue my Verizon military veteran discount. Extremely easy to use, fast verification. I highly recommend IDme
From my brother Bryan:
I was told to hide as soon as I get to work because good employees are hard to find.
I was very impressed with the way they identified all my information and made sure it was safe and of course me!
I reached out for support instead got Roy. The chatbot, which kept giving me the program, answered that it did not help me. I needed an actual person, an agent, so i opened a ticket. Instead of an agent emailing me, I got Roy again, that provided me with the same useless responses. My problem is still unresolved. I picked one star cause I could not submit it with ZERO.
The experience was simple and straight forward. Within several minutes I had completed the process and receive a secure ID.
At first, it was a good experience, and then my account was suspended and that wasn't the first time because it happened once before and on neither occasions have I heard from Customer service. It's like they don't care.
The web itself was easy access; the required infos was straightforward. Tye overall experience was good.
Que se más fácil con el idioma para que las persona no te han que estar cambiándolo cada vez que lean algo
It took me all week to verify ID.
Missed out on filing my payment request on Sunday due to this.
My account is in appeal now, probably because I attempted to verify multiple times, so heaven only knows when i can request payment again.
I am not employed and not a happy camper.
I was pleasantly suprised with ID ME! It asks a series of questions but overall I feel my information is very secure!
I love the help you. I am thankful. Its great service
I am extremely satisfied with the new changes. It is a little time consuming but that is ok. Now I know for sure that my information is extremely safe and secure.
Great everything I need to know he walked me through it. Step-by-step was very professional. The whole time made me feel a like that wasn't a stupid question. I really didn't know a whole lot about Fallin for Unemployment and him. He made me feel real comfortable walking me through step-by-step, putting all my information in for me so I feel like he did a very great job he and I had a wonderful going to ID me
It was something that I needed to learn and that was my first time doing it
It was all around good experience except for not being able to get far on my phone but all in all the set up of account and they secure security system is excellent
Fast and simple once lady from cherry Hill unemployment help me in person, she was wonderful
Awful the worse system I have had to go into. It should be this extremely difficult to get your help
Probably this is fine if you live in the US. If you don't the whole process is very confusing. You get to interact with chatbots that do not understand what you are trying to do. Clicking the "I do not live in the US" button gives you the same set of selections as if you didn't press it. One of the responses I got from a support tech was "Just upload your foreign docs and keep clicking till you get to an agent". On the whole it was a very unsatisfactory experience, and I would never use this service if I had any other option.
Once I got to an agent however - She was fantastic, professional, and friendly. So nothing but good things to say about the final verification step. Getting there was a 2.5 hour problem!
I used my ID.me to save an additional 15% ($90) on an already discounted Bulova watch. I appreciate the variety of companies ID.me partners with. Huge variety of goods/services along a variety of price points.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members