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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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After 2 hours of NOT being able to prove who I AM I ask Google for help this app was at the top of the list. I was so angry about my own situation I did not realize how simple this app is and it must be a safe app because it works with the government website
I like Id me easy To use and set up with my learning disabilities
Great and trustworthy experience. Employees are very hospitable and professional. They follow the policy and do not deviate. Their is a long wait for the final procedure.
Android cell phone could not upload docs with link provided. Used my laptop succesfully to upload docs as jpegs and have video interview. Total time invested about 90 minutes.
Nice, smooth, easy and secure. You guys have great people on your team who are very welcoming. I appreciate the service you guys did for me and I hope moving forward others feel the same way.
Everything went well until time for taking and uploading the identification photo. The directions were not clear. Using the video chat with the agent took more time; however, it was worth the wait.
Not too bad. I am not sure what the point was. I just want a job.
My experience was great. It was simple, fast and quick.
I got pushed into doing the video call.by that point they already had my social security number.a copy of my state ID...I was going to tell the girl on the video call but it was already too late they already had my idenity,I never even heard of id.me they put me on the link,but a day or 2 before that they did the ID me for me without the phone call.then I broke my phone and had to get a new number then he said we have to start over this time by video call,b/c I started asking questions I wish I would have told the representative but it was too late to stop so I figured I would just follow along b/c I have the whole conversation,on my telegram,all the directions and screen shots,I asked him who is donating this money?He said the owner of QUANTUM FINANCIAL SERVICES...even if they do donate some.only they have all my information so I didn't let them know that I was going to report all this today.i wanted to get as much evidence on my telegram as possiable,they're probably stealing thousands of people's ID like this,however their telegram page is still going,somehow not just for me but all the other people too,that maybe being scammed someone needs to investigate them.
It was 30 min wait but it gives the option of to finish process through email I was satisfied with customer service rep. I very much Appreciate the help.
The site looked complicated and that it would take a long time to sign up on. Once I started (I hit the NEXT button) the process was fun and easy and just took a few minutes. My sign on with ID.me allows me onto two sights where before I had different usernames and passwords for each account. I like ID.me a lot!
The ID.me sign-up process has security features and could be followed smoothly through the sign-up steps instructions provided.
I didn't expect it to be so quick. The agent was very friendly and professional. The only problem which can be solved is that the waiting time is too long
THE QUESTIONS WERE EASY TO FOLLOW. I DID NOT HAVE A DIFFICULT ANSWERING THEM. THE TASK AT HAND WAS VERY SECURE
Good learning how to set up the background check, and complete the process.
Never had an issue before until these morons got involved. Not I cannot access my HealthEVet or Ebenefits. How $#*!ing wonderful this is since I've moved across the country and now cannot access the $#*! I need to.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members