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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Ran into a bit of a snag where I had to go to a video meeting with additional information, but it was quick and easy. Good to have extra security with your sensitive information these days.well worth the time!
This is the most accurate and secure log in I've ever used in life! I'm very satisfied!
April Hoffman and her team provided a stellar training session on 7.27.23 for the newly mandated grant requirements. The powerpoint was clear and concise and the additional presenters were patient and thorough. Not only did I enjoy the training, I was able to complete the multifactor authentication process directly afterwards within 15 minutes time.
Was very happy that it worked extremely well compared to most programs.
Just follow the directions and you will have no problems.
It is an amazing experience when you use ID.me
I recommended every one to do the same
Failed at every turn. Verification failed because it misread birthday. Failed again because it dropped a letter from my name. Failed multiple times after trying the likeness detection. Supposed to be easy, but wasn't.
If you accidentally or for whatever reason are unable to access your account and setup a second account you will still be blocked from using id.me, this has been my experience.
I couldn't get anyone from id.me to video chat with me to get my account unlocked very unhappy with your service. Nila Byington.
I'm very happy with the service very professional and faster
Not hard to understand the instructions very simple to do
Agent Micheal S. Was so helpful I am not saying at the explanations in terms of what I needed but he was able to understand quickly what I was trying to explain.
I did not see anywhere a way to engage the video camera and audio although it was already working on Skype and other programs. Somewhere in various links I finally found a "button" saying "allow video and microphone" and all worked out well after several login attempts where the agent kept saying he couldn't hear me.
My experience was good.the experience went very well, I understood what to do. And the system was fine, and not to hard to get to the end of the format. I'm not sure what else to say at this time, I. Just very glad to have got my id.me completed to day, it's good to know it's completed. Thank you very much for the experience.
I had a great experience with the ID.me the representative I had was awesome! She did a great job. Very nice. It was an exceedingly pleasant experience conversing with her, as she exuded a great deal of professionalism, warmth, and, most notably, maintained a constant smile throughout our interaction..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members