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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Smooth, efficient and easy identification process I was easily logged into the government social security website
Take the time to know what they want from you before you start. If they want pictures of the front and back of your driver's license get it done first.
With a lot going on I like that it found me faster than usual sites.
Could be way better - not ez - even for me …………. Here ………. U ………. Go ………. 50 characters……. This type stuff is part of the problem- multiple tries md can't even give feedback- seems by deaingb
A very quick, excellent way of help. Thank you.my experience is excelent. I can recommend it with my family members for faster help when they need some formalities in this institution.
It was easy to do and the person helped me made it easy and I breezed through it
I assumed that it was going to be more difficult in finding what I needed and of course that dreaded password, e-mail and search engine. It surprised me how I was able to follow the prompts making it user friendly
I'm very nice and very humbled and doesn't start trouble
I've described when I went over the survey. This is what I mentioned that's so annoying.
Once documents were uploaded, verification is the next step, but the participant is led every step of the way.
I recommend to everyone to try this ID me. And its very helpful.
Excellent great fast service and professional and very helpful with questions
Process was way too complex and convoluted to figure out myself! So I ended up having to give my personal information to someone else to help me. Just put the DD214 on the VA Benefits website where the Disability award letter is! It took waaay too much time to figure this out and added a lot of extra time and I ended up not getting the DD214 when I needed it. Absolutely HORRIBLE! Veterans deserve better!
Much easier this time than the last time I tried over a year ago. Did not have to provide paperwork, only some pertinent dates and info. Was very quick!
The ID.me agent was nice but he gave me false information regarding what personal data would be provided to the IRS. When I checked the ID.me site after verification, I learned that everything he told me was untrue. Also, when the agent asked to see my documents, I noticed that a "streaming" balloon appeared on my computer screen. No one disclosed that my video call with the agent would be streamed anywhere. If you care about your privacy, don't sign up with ID.me.
Me apoyaron en todo lo que necesite durante la llamada
Awesome user friendly and it was and the website was very user friendly.
Ran into a bit of a snag where I had to go to a video meeting with additional information, but it was quick and easy. Good to have extra security with your sensitive information these days.well worth the time!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members