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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience today was extremely satisfying for someone that was having a hard time. The agent that helped me was kind and very helpful.
Video Chat was fun and exciting new feature to use for verification of identity
My wife was able to navigate through the process without any trouble.
Fast secure and kinda cool to register. I did it while on hold waiting to talk with an IRS agent!
Good job explained everything it was easy and fast and she was really nice
Very pleasant and very courteous, very helpful and respectful!
Very easy access and great security plan and great service
To set up an account was quick and easy discounts were easily applied to check out unfortunately for me I had two accounts I needed to delete one and it took days in order to get this resolved because there is no customer service phone number or chat. You must email.
Quick and easy, with on extra paperwork. I recommend the service
My college requires me to submit a non filer claim in and I have to log into the irs website using ID.me. When making my account I have attempted to submit 3 $#*!ing different forms of identification images just for every single one of them to be "unable to verify my information" and I must join a video call with a god damn representative. If whatever dumbass rep they put on a god damn zoom call with me is able to see my ID better from my $#*!ing webcam while I hold it up better than a still submitted image they have some sort of alien superpowers. This website has absolutely zero purpose and only is made to waste your time. All I need is to download one paper document for me to fill out and the trash over complicated information stealing government can't $#*!ing help but make me log in with my ID. JUST GIVE ME A $#*!ING PDF DOWNLOAD! 0/10
So I had a broken cell phone and needed to replace it as we have an adoption appointment on the same day the phone is cracked beyond repair or use. The awesome professional salesperson at Verizon saw that I hadn't been receiving my military discount and wouldn't let us move on until i had my account set up to acquire and use the discount. Between her(Megan) and her Manager( Ray) they were able to swiftly walk me through the ID.me website and Verizon and apply the discount. I felt safe and secure uploading my needed information and have heard nothing but good things about ID.me. I just wish I hadn't let my pride or stigma prevent me from taking advantage of the veterans that are offered through ID.me. For any veterans who haven't done it yet. Do it. It is an easy, quick breezy process with ID.me.
After receiving a Letter from IRS, re: Requesting more identity verification of me, I followed through immediately. However, my efforts to Self Service Verify didn't work, so I did Verification w/Video Chat Live Agent, and got the Verification Process completed. Thank You!
I am trying to finish my self,but need help,customer service just guides me to finish in good manners.
Very satisfying for the reason that it explains everything and easy to do
Entered all requested info then when trying to login, asked for a PIN. I don't know how to get or create a PIN.
I found the procedure to be clear and straight forward.
It's not too easy that it would make a person question the security levels and it isn't too complicated making it impossible to accomplish!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members