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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Had not used the site for awhile and outdoor it to be quick, simple and easy to use.
Extremely satisfied on the whole process because my identity is safe
Logging in was difficult for me, and after being successfully verified, the offer I wanted to redeem would not work. I emailed back and forth with a customer service representative to no avail.
It was horrible because I'm not familiar with the Internet or any of this so it's confusing and to me it's pointless I shouldn't have to do this
I have difficulty even ordering from Amazon so the fact that this website was so easy and clear to maneuver was really appreciated by me. The directions were clear, concise, and easy to follow. I manage to do everything correctly the first time through thanks to the IRS for this very easy procedure.
Flawless execution when it came to the information that was needed.
My issue was resolved by a very friendly representative. She was friendly, professional and thorough. Made the process very quick and simple. Would highly recommend the ID. Me process to everyone. Did not have a extremely wait time at all. Overall the whole process took less than 20 minutes including little hold time from start to finish.
This was one of my best experiences, as I have been on many websites.
The process was quick and easy to get verified. It took longer to get the results back than it did to actually put the data into the system.
Was fast good straight to the point I'm just waiting to see if everything shows up good than I would be completely satisfied been waiting a long time to get in contact with them
My experience today was extremely satisfying for someone that was having a hard time. The agent that helped me was kind and very helpful.
Video Chat was fun and exciting new feature to use for verification of identity
My wife was able to navigate through the process without any trouble.
Fast secure and kinda cool to register. I did it while on hold waiting to talk with an IRS agent!
Good job explained everything it was easy and fast and she was really nice
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members