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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a night mare. I had to got on web to see how to open up my photo option on my phone so anyone can recive my pictures. When I looked you guys do not have an app for that option of doing it manully.
Signed up and got my veteran discount without any headache...which never happens.
It's quite a long involved process to get through.
This site was very helpful and easy to use. Walked me through what I needed to do step by step
The identification process was very good just getting all the documentation needed to get through the ID.Me process. The main problem I've ran into was how to obtain the documents I was needing along with how to print and/or save. System needs more operation instructions without having to call to order copies sent via mail.
The IRS helped me get my identity back as soon as possible. I also got spiritual and mental counseling as well as a full list of benefits to help me continue my education and help to take care of my family. I commend them for their special acts of service!
Terrible customer service/ support. I opened my account on July 3rd 2023. On July 25th I found out that my account is temporarily suspended when I tried to login in. I emailed support. On August 7 I received an email from support saying my account would remain suspended due to suspicious activity. I emailed support back and appealed the decision. I use the ID.me wallet app on my iPhone to log in. I have two factor authentication turned on. I have and would never share my login information with anyone. Today is August 12 2023 and I have yet to hear back from iD.me support. I am being denied access to my confidential and personal information. Not at all pleased and very frustrated with ID.me.
Was not easy, 4 hours in front of my computer, because prompts were not clear at all totally not user friendly very disappointed I'm relying on this to get my unemployment check I'm 2 days into it. It sucks very depressing.
The customer service rep. I had she was straightforward and to the point. She asked the questions she needed to ask me. She also kept great eye contact. Overall I enjoyed my service. Great Job!
When attempting to use this site, I had to use a physical computer. When on a cell phone it would NOT allow me to ENTER my DOB. It continuously highlighted my info in RED and said my FORMAT was incorrect.
After reading the simple directions and following the instructions and diagrams to go by it was simple for someone of my age which is 71 to complete the steps to set up my account without leaving my husband or home. Thank you so much.
Simple directions, helpful, professional agents. Wait time for video chat could be much shorter.
Excellent service. The service was easy and kind full.
Actually a little bit hard due my first time but, at the end simple with help of the ID personal
Had not used the site for awhile and outdoor it to be quick, simple and easy to use.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members