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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great other than the application starting over 6 times at least..
Simple and easy. No problems. Done quickly. Friendly website.
Simple and fast. Can't say any more. Cannot believe you must spend 50 letters to say the system works.
Easy flow format was able to complete my registration without and major issues
Way to much work for 5 minutes of transcripts.
Agent was awesome. Helpful and not treating you like an idiot. Also why can't they add a text message when the transcripts mail?
After filling out the proper form, I received no information as to my eligibility for a reduction in price for choosing Verizon
For the most part, it very easy and not hard to follower
Very good I'm happy with the service and information
My experience with ID.me was easy and fast.The agent was kind and courteous. The agent was positive which led to a great overall experience for me. Please keep up the great service!
It's difficult to say anything about my experience here because I'm so new to the site. I mean everything seems to work well and be user friendly but I'm just scratching the surface
I wasted over 2 hours repeating the verification steps whereby I would upload photos of my drivers licence then pose in font of my phone for a visual recognition. Every time it failed at a different point. Finally it seemed to accept my documents only to tell me that it could not use my phone to verify my identity. Because I only have one phone I ended up doing a video call with a real person. She was incredibly helpful and patient and I was able to complete the verification without any issues.
I'm pretty easy to get signed up with it I think I had a hard time with Windsor my pictures getting a picture taken I got that don't know I ain't got that done yet I'm still trying to get that done and somethings wrong I don't know what your side my side but it's not working right
I was somehow to long of a process and wasn't sure it was authentic until I did some research ones I was sure It was the new process.
It was a night mare. I had to got on web to see how to open up my photo option on my phone so anyone can recive my pictures. When I looked you guys do not have an app for that option of doing it manully.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members