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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was easy and great to use. It helped me get into a lot of information that I had been trying to get a better understanding I was able to read it and gain and achieve and find forms that I needed to complete.
Overall, I am feeling somewhat satisfied with the experience of using the account. Unfortunately, however, since my account was suspended last week ago. I am trying to get help as soon as possible by figuring out why my account has been suspended and I'm hoping that I could reactivate my account by making it securable once again.
Simple,easy,fantastic,trusted safety and available for everyone to do it confidently
Because it is all very simple and easy to understand, just follow the instructions and that's it, I followed them that easily in English and Spanish. And they are very good, that is why I rate it that way.
I used ID.me and found the whole process to be extremely well handled. The tech side worked flawlessly and the person who interviewed me was great
I needed verification of my military service to get a discount at Lowes. I got it!
I was forced to sign in to get to my IRS account. I did the usual 2-factor auth bit, then "surprise" I had to allow a scan of my face to continue. This is outrageous and completely unacceptable.
At first, when started there was a another female that was just making anything up at first I wasn't going to start over taking pictures my surroundings I was dull or the light,but after taking so much photo it wasn't me it was I'm at
I followed all the steps. Then the text codes came through hours later when I was already off the site. Was not told why I could not be verified so have to wait a couple of weeks to get the paperwork done that I needed done as soon as possible. Just not a good service and would give 0 stars if that was an option.
A wonderful experience, they were very helpful, and I'm glad I got through.
When I got to the end it never said I was finished. Little confusing until I finally signed in multiple times but I got it
I just want some one to help me with everything that I could do for my own place and I thank them so much
Great other than the application starting over 6 times at least..
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members