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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience of signing up was very secured accurate and resourceful
The process is very straightforward, quick and easy to do.
Experience with long but it was worth it If I had to do it again, I would do it all over again. Thank you, and thank you for the services
When speaking with the agent, she Listen attentively, ask me my reason and friendly/advisable. It's my first time and she made my experience warm and welcoming.
Worthless! The site is a piece of $#*!? This site does not work my 50 characters and you're wasting my goddamn time! It sucks!
Very good experiecia buena solo que el sistema se cae y no puedo estar cuando lo necesito
This was so simple to sign up for. The directions were easy to follow. It did not take long to do. I also ready like the way you verified my identity it made me have confidence that my information was safe.
Be prepared to spend a lot of time getting your pics and selfie accepted. Took me over 3 hours on 2 different days. A headache for sure.
My experience makes me wonder if the current administration's budget request for 87,000 IRS agents was intended to replace the currently employed 87,000 most incompetent agents. Not a bad idea!
I lost my Id password and was going through the password reset. I tried to use my cell phone, unsuccessfully to verify my Id. After approximately 5 tries, I was sent to an agent. I was dubious about going through that process. It was much simpler and took less time. In retrospect
I would have gone directly to that option!
My Experience For today great will inter juice to other people
Request information from id.me to complete verification. They don't send me anything. Request again, still nothing. Obviously scammers Hell has no Internet. Please rot in that tank of camel dung id.me. You are scum.
I got signed up with no issues but getting questions answered is impossible.
The process is a bit lengthy and cumbersome. After getting approved by ID.me the IRS site won't let me do what I want to do.
I tried to do it myself but had trouble with my computer or the program freezing up on me and wouldn't let me continue. So, I think it would be a great asset if I would be more computer savvy. As an older adult, I don't know a lot about the new programs and I just got really frustrated and finally went to the Pa Career Center and got help from a very intelligent young man. Without him, I don't think I could have done it.
I did a good experience with id me. I thing that I don't take many times to feel this.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members