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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The site is very user friendly and has all the information I need in one place
I had tried the other verification and failed several times. So I went with ID.me. It failed a few times but this program helped with things to do when failed and then I got to the place where the video call was an option. It worked but it takes 8 minutes to upload documents. It tells you up front.
I really enjoyed talking with interviewer.The conversation was very smooth and efficient, and I felt it was a great experience.
The agent was very helpful and patient in me translating.
Using the site ID.me was very explanatory in related questions to share my important information that was required and made be feel secure and protected by providing my identity information.
Thanks for the help very appreciated thank you very much
I highly recommend using ID.me. The verification process is fast, secure, and gives you peace of mind knowing your personal information is protected through a trusted, government-integrated platform. It's one of the few digital tools that truly respects both compliance and user experience.- To the Governor of Maryland: As a Maryland resident engaged in federal contracting and fiduciary responsibilities, I urge the state to modernize MDConnect by integrating secure digital identity platforms like ID.me. The current login system is outdated and difficult to navigate, creating unnecessary barriers for taxpayers and professionals alike. Maryland must keep digital access alive—by aligning with trusted technologies that uphold civil integrity, protect user data, and reflect the standards of today's digital government.
The process was bit of a struggle to get my face in the camera for the selfie., There is a need for a great deal of patience with this part of the process. It took 4 attempts to get the selfie completed. The information from the tax reports from last year should be on the application as it has already been submitted. Trying to figure out what information was needed took some time to complete.
I use ID me for a variety of my two factor authorizations. Most of my access is conducted on my iPhone and I find this to be quick safe and easy to use. I have used other authorization methods and they are nowhere near as convenient. I highly recommend using ID me.
Too many spam calls and messages after doing this BS
Your process is tedious, impractical, time consuming and results with correct personal info, unsatisfactory. Don't know that I can trust the information you keep or release is correct! My email is still not correct with id.me….no way to satisfactorily get assistance with that. Need to rework process and get practical answers for
Help! Boy needs to be booted out, waste of time.
Overall, it was good; however, the driver's licence and the video picture were a bit cumbersome. You could not determine if the picture went through on the video portion. Overall, it must have been ok because I had to sign out in order to know if it went through for sure.
After a little frustration With the video selfie with the other service, a Social Security customer service rep. Suggested I try I. D me.when I did, the process was smooth and fast.Thank you. Process.
Try to access a site I use monthly, and the access has done some NEW CHANGE, another horror for me / an elderly Veteran who MUST USE THIS SYSTEM / codes and multiple attempts and increased failure as I am unable to switch between pages!
I understand the need for all the steps involved in the process. I now feel that my account is safe. I have faith that usung ID.me will be effective.
Process is a bit bumpy using a cell phone. A laptop computer with camera would be a better choice. The system is somewhat frustrating to use.
It good, made it to all I needed at the time. I would recommend it to anyone.
As a veteran security of my information is severely important & ID.me makes me feel safe, secure & no worries about my information w/ all the BS, leaks & hacks going on in the world for the last 10yrs or so. I haven't heard nothing about them & nothing has come up on my life lock breach🏾
I have only ever had to use ID.me twice, but when I do, it is so quick! The initial setup process does take a while, but once you have access to what you need, it is entirely understandable why they take these measures. They keep things secure so you have no question about whether or not your information is protected! And once you do have your information set up with their site, wow, is it ever easy to use!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members