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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was able to put my information in with less than 5 minutes and was able to find every w2 from every year I worked
Every time I use ID ME there's always a catch. This update was time consuming and I didn't feel anymore "secure". With ID me and the VA and it's like apps; it has become such a pain in the $#*!. Sorry to swear but it really needs a vivid description of how difficult it is to use ID ME with various apps. I feel ID ME is good at scamming corporations and the government into the "next evolution of internet security". Truly it's a waste of time in my opinion. I hope you all are paid really well for all the difficulties you created at the user level every few months.
It was extremely unbelievable. Because it took only a short time to get my transcript which could have taken not less than a week to get them by mail. This made me to be very happy.
This "service" that none of us asked for or wants is extremely invasive, and far more tedious and time-consuming than you'll expect. Who the heck is this company, and why should you trust them with a *lot* of your sensitive private data? Including your credit report and everything it exposes, which is part of what they intend to root around in, though they're not very upfront about it.
There's no reason to trust this little-known company.
EVEN if there intentions are as they claim, and they don't plan to commercially exploit you beyond this (NOT a given), you have no reason to believe they're actually capable of keeping your data secure.
Of course they'll claim they will. Every corporation claims that, right up until they're hacked and have to send you a letter that "your sensitive personal data may have been exposed."
As a little-known company, ID.me is much less likely to have the capital resources to actually invest in the level of cybersecurity and other safeguards to truly protect your data.
So whoever forced you to use this shady "ID.me" service is forcing you to put yourself at risk of identify theft and credit theft, simply for their own convenience. (Because the lowest-cost provider is always the most "convenient," right?) What we should be asking is why didn't they use a more reliable, proven option.
Bottom line: Do not trust this small-time company that sees your personal data and credit history as a way for to make money for themselves, at your expense.
The most difficult online experience I've ever had. Redundant, difficult, unfriendly, etc. All of this to get thru to the IRS.gov website. The IRS site was pleasantly easy, but getting there thru ID, was horrible.
Very Pleased with the friendly secure service I was given by the agent working.
Thanks, ID.me team, for providing a great identity verification experience.
Need a letter clear name ID theft from1978 linger on today 9-8-2023! Treason Army Id theft took place by 1st wife Johnny Mae Stroud sent threat letter back child support lingers on 1978 year ago 7-3-2023 took money without court order. Stop terrorist act of hate on color female Emma Anderson meet Thurgood 1975! Change name 11-14-1997 with clothes on that day Not been prison for hate crime that has been commit by 1st wife name Johnny Mae Stroud sent unfair letter cause due hate! 7-4-2023. Who marry 7-3-1992?
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ID.me was extremely easy to use and worked great! I highly recommend ID.me.
Website easy to navigate and process to verify information about myself was fast and secure.
Never got thru to receive PIN I don't have a printer and could not print the instruction page in order to move on.
There was a lot of scrutiny and requirement to provide detailed verifications of identity that included allowing access to my phone's camera and providing a selfie. I re-checked a few times to be sure I was in fact on the IRS.gov site, and not falling for a hacker trap. As there seemed no other way to activate my irs.gov account, I jumped in holding my breath.
I think it is a great idea. The reason I did not give it a 5 was because it was a bit confusing and not easy. Toward the end I went to a video chat and if we would of done this to begin with all the confusion would not have happened. It also would of been a lot faster. I do like it because nobody is going to steal your information like this.
I thought it was fun with all the flashing lights and the face capture. If you keep taking a better pic of your license because it tells you to, scroll down to see if you can submit. Also take your glasses off when they video your face.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

