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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was great and the were really helpful and nice the system was easy to use
My experience was excellent and the agents was very helpful. Hats off to GM for supporting veterans
The experience with ID video verification was done so well. The video agent was very helpful and professional. The verification was direct, simple, and thorough.
I was looking for travel information and it was so easy to get prices and make a secure purchase.
I want to give ID.me a shoutout for the smooth, fast and easy process of setting up an account. Took me less than 5 minutes from start to finish.
I was unable to complete verification because my phone is not registered under my name. When I was given the option to verify my identity using video call I was not happy but went ahead and scheduled so I could be verified. Representative was very polite and kind. It was easy and I am thankful for the help. I was verified very quick and had my account set up in a matter of minutes. Thank you for everything.
Nunca había tenido esta experencia así ke es mi primera vez y pos si kede satisfecho
The agent was friendly greeted in a friendly and professional manner. Was clear about what they needed.
Love to build and grow with this site. Hopefully I'll learn the right way when taxes come about! And even more so hopefully I can do ALL my back taxes with ease! Hopefully…
A forced requirement to give a third party vendor my personal information just to log in to the IRS. Late stage capitalism at it's finest
Was looking for orange sneakers to match my attire for Bucs football game, so happy these sneakers were the perfect addition.
Very professional, a versatile and unique service.
I was skeptical at first, but everything went smoothly. They asked to send me a text with a link that allowed me to use my phone to take pictures of my driver's license. Once uploaded, the information automatically appeared on my computer screen for me to verify. The website read the information correctly and I didn't have to make any changes. It was quick, easy, and secure!
Great experience very understandable well organized.help with everything I needed in timely manner.
Excellent, while being unprepared and bad internet connection, the representative was able to help me by identify myself so I can land the job I really needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members