On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Having a driver's license and additional live selfie is more than anyone can ask for when proving identity.
Very satisfied and helpfully and I am so proud of your hard work
First, you have to spend 10 to 15 minutes trying to login. It always takes at least three attempts. Now the government has your biometrics and can identify you wherever you happen to be. Which would be fine if they actually helped… They do not. The old irs.gov let you look at your deposits made during the year for which quarterly estimates. Does not happen with ID.me.com…you can see the deposits made on taxes which you previously filed, but that's it. Maybe it's because I am the spouse of the primary tax payer, which makes it even worse. Trust the feds to discriminate against women… This whole thing sucks.
I was able to read the directions and comprehend how the website functions.
ID me was very fast and easy to use. Make sure you have your necessary paperwork handy, and then it only takes a few minutes to fill out the required online forms.
Tried login.gov and had it all setup a few days ago. My security keys were added and verified but today it wouldn't recognize either of them and wouldn't let me re-add them back in. So I tried ID.me, set up the keys, verified numerous times on my desktop and then my cell and all worked great. I'm looking for solid, secure and reliable logins.
This is the first experience I have had with ID.me. My husband is retired Air Force and we do a lot of our shopping on a military base, but it is a 70+ mile drive to shop. I saw an ad for some skin products on tv the other day, and I was interested in some of the products, but I knew it would be a while before I went with him to the base. I found that company online, and decided to order the things I needed. When I was filling out their forms, the page for ID.me came up and I filled it out as a way to get things completed and approved faster. Everything went so smoothly and quickly. My purchases are approved and I'm through shopping much more quickly. I am so glad to have ID.me backing me.
I am a senior citizen with a brain injury. I am
Technically challenged. So I found opening the account difficult
I love traveling so I made an account on this website and the rental cars are really affordable.
It's quick & easy & definitely secure which is where my less than Great title comes from. I think that if they created a question with a couple options as to how long they keep your Bio ID vs having you go through a lengthy process or allowing the 36 months default time to expire that would make it GREAT. It's not like you haven't been BIO ID'd. So adding that to the acceptance/acknowledgment box would be the perfect place & time. Other than that it's a wonderful service. No complaints.
Excelente por el momento estoy familiarizándome con el servicio
I was not at all happy with my experience with ID.me it left me in an extreme financial hardship that I am now faced with. Which I believe was unnecessary and could very well have been avoided.
Once I was actually helped the process went rather quick and smooth, however I am still left with cleaning up a mess I feel should never have become to begin with.
It's very safe, secure, effective and easy to use. I'd.me makes you feel at ease while giving your sensitive and private personal information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members