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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I have had positive interactions with your organization
As stated before my difficulty was trying to access my Online account, and was informed from the system that my info was incorrect,(which is Crazy) So I called the Dol,and was given new information about the process.
Unless you have nothing to do with your day, and love to be interrogated like a criminal, or want to put your clients or customers through needless time wasted exercises, you'd best shy away from ID.me and forget you ever heard about them.
I needed to get into a government website that I had not looked at in a while. My account information was useless. ID.me helped me out! The process is smooth & well instructed.
Very nice to be appreciated for the work I do. The process was very quick and easy and the discount was awesome.
The fact that any veteran has to RE-VERIFY veteran status is bullshirt and companies like this swoop in and "verify" what HAD to be verified on the first place.
This company SELLS their services to Sh*t companies like VDrising so now your information is stored on some other sh*t heads server.
Fluck all these companies and all the mindless turds that think that all this privacy invasion is ok. Idiots...
Still unsuccessful after days of trying. Can't get the change password step.
Very good fast easy no mess or frustrating accounts it is great that ID Me supporting the veterans at these types of markets and promotions
Very helpful, polite, respectful, very good, very good.
I love the security measures. I got nervous at first because I had to provide a lot of personal information. I viewed my information and I was just amazed. I love the security measures and I'm happy no one could view my information.
No more to say or or observe. You are forcing people to create false information.
Extremely easy process. Went very fast and was able to go access my information.
Quick and simple once you have the DD214. Once submitted it only took a few minutes to get results.
This is really not a difficult thing to sign up for because it works very well using your phone. I had my tax ID hacked a few years ago and appreciate that the IRS is finally getting the security that we should expect.
I wish I could give 0 rating. I have tried to purchase 14 pro max phone, 2nd generation AirPods, air track and changer for my dad. I couldn't apply 10% for being a active service member. They just have written words for 10% off for veteran and government employee. Trust me that policy is just to show off. My payment is still on hold with my debit and credit card both for the forth time. It wasn't issue with my bank. My payment was declined. I tried reaching out apple and they said my id wasn't verified. Strange I had went to Apple Store and the employee helped me to purchase my items and verify my id. I had done for store pick up all the times. I couldn't get help form anywhere. Being a genuine customer extremely disappointed by apple this time.
After verifying my identity my account was temporarily suspended
After chatting, my browser closed and wasn't sure what to do. Biometrics will be power of attorneys when needed - it will be a terrible mess. Think about that!
To see how it goes, help my future. To see how it going to change my life.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members