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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I attribute my case as going as smoothly as it did due to the professionalism and smarts of the young lady who worked with me. My internet and other issues threatened to derail my case. However, the professional that helped me was no match for the problem issued. Thank you so much!
Much needed discounts and was able to get what I needed because of it. I also never knew there were stuff like this for First Responders!
Agent was quick, friendly, and very efficient to my needs!
Very easy and safe thank you for your help
My experience and satisfaction very easy
Security is quite important, and the ID.me process was complex in order to comprehensive, but the software walked me through the process step-by-step and ended positively.
Highly recommend ID.me to gain access to my IRS documents and payment processing.
It was so professional, and working with this business was very operational.Extremely Pro and helpful in every way.I highly suggest this be used by all Americans
Easy to do and simple, I especially like the cartoon character experience
I am sure it works fine, and it is me. I think I passed but when.i went back to the VA website I was told an error occurred and denied entrance. Now what?
I was surprised at all of the steps I had to take to get through the entire process of proving that I was who I said I was. I was also just as impressed that I did have to. I know that ID.me takes the security of our personal information very seriously. It eased my mind that my information will not be compromised. Instructions are easy to follow. Just make sure you have some time, in a quiet place to get it all done. That's probably just me though, I HATE being interrupted when I'm trying to finish something.
Easy, painless, and got the docs I needed fast! I think this process is easier than most.
Relatively quick, easy to use for any age group. The images of legal documentation that are required for verification is the most tedious part, but it is simple w/ a bit of patience.
Beats being on hold for a long time. This was a breeze, just answer a few questions and follow a few simple directions. Now all is needed is a way to submit fillable forms and upload documents via secure server electronically directly to IRS. However, this is a step in the going green direction.
My agent was fast, professional and willing to answer any questions or concerns that I may have.
www.silverconsultingusa.com
Silver Consulting Services is comprised of Consultants, Programmers, Artists and Business Professionals, developing Web-Enabled / Database Driven Business Management Solutions for individual companies as well as some of the top software and multimedia production companies in the industry. Over the past decade, we have been a 'best kept secret' as the Internet's premier, hidden outsource solution.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members