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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Agent immediately started with verifying my account. He was extremely helpful with understanding my situation and displayed active listening. He was also very good looking and well spoken.
I give him 10-10
Only issue I had was the wait for the verification video call kept timing out when my screen would shut into screen savor. So that should change.
I am very skeptical,when I need Identity Protection PIN, to file my tax returns electronically. So my accountant could not file my returns,without this PIN. I thought this process of ID Me to have an IRS account and PIN takes days and snail mail!. But the entire process including uploding Identification documents,and establising with video scanner to avoid robo accounts is phenomenal. It took less than 20 min to accomlish the task of id me and get my ID PROTECTION PIN.
I selected video call back to finalise and it was so simple with a very professional and polite agent. Literally took a few mint
I wasn't able to get my NPI linked to my name even though I am the only person ever with this #. The fact states and the federal government pay hundreds of millions for this service shows that it is good to have connections in DC and Harvard. Corporate cronyism
This was fast and easy, I felt secure that my information would be safe. The right document works faster and you will get answers quickly
It took me almost an hour, although if you know how to upload photos you can probably knock off half an hour.
Have your insurance docs and driver's license handy and if you are going to be making a payment have your bank routing and account numbers available. You can make payments by debit or credit card but you'll pay a service fee.
NOTE: The IRS accepts Pay Pal but NOT Apple Pay
2nd NOTE: You'll go through more security checks than you ever have at the airport!
I was able to verify my identity quickly and easily. The process was straightforward and I didn't have any problems at all!
With the help of a representative and the computer servers functioning as they should, the experience wasn't the painful task that I have had in the past dealing with automated systems.
At fist I thought that it would be a problem. However in the end it felt like it was all worth it. I realized it was created to prevent scammers and hackers. This was awesome!
Initially I kept getting an error message saying something was wrong with my photo. Then I'm notified that I need to meet with an agent via Video chat. Didn't realize I needed Zoom. The first agent didn't make that clear, Only that she couldn't hear or see me. Everyone us not tech savvy, a suggestion would have been helpful making the situation less stressful.
Nothing but a rip off of tax payer money. This program is not needed.
Very easy to use. It important for you to access when the portal when less stressed, or time constraints. Essential to access the correct portal. Make sure all documents ready assessable.
Very helpful and I'am glad for the extra security
Security is important to keep my information private.
It was a good experience. It wasn't that hard to setup and I did it at home. Because it wouldn't work at the unemployment office.
No calls you to help
Identify us I have been waiting for two months to talk to someone
My experience was fast, simple, and easy to do. This was a great experience as a user and from a trusted identity provider.
It was quick and user friendly. No troubles, easy to follow instructions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members