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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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WAY better than having to go somewhere and do this in person - only glitches for me weren't actually glitches, they were a bit of confusion between using my computer and using my phone. If there was a bit more clarity of what sequence to expect that worked while I was performing the activity instead of wondering if I was taking the right step I'd have given it 5 stars - and if there was a 4.5 here Id have given it that.
In general, this was okay until we had to work on the F-int. This is where this issues became an issue. Answered questions and when needed more info it didn't where the issue was that needed correcting
Many different sites use this app. Great versatility.
User friendly. Prompts are easy to review and update. Final outcome was what I expected. Thanks
Some steps needed to be done on your cell phone, other parts you needed to be on a laptop.
It should be a simpler experience.
Every thing is ok.
I was able to calmly answer the all questions.
The questions were important and understandable.
Fui e inmediatamente Vanessa Colon me asistió y fue de gran ayuda. Ella tiene experiencia y muy servicial
Used this when changing my password for the IRS generally it was easy to use and agent was great on video connection
It was fast and pretty simple to do,the instructions were straight forward and easily done.
If you are having password and or account suspended issues, you will become extremely frustrated with their chat bot only responses and emails
After uploading a file, the display had a
When told I need to register with ID.me to sign in ASAP.gov, I was not excited. Previous experiences with ID.me have been nothing but a hassle and fruitless.
For me was easy to enter all the information, the page is very secure. So in general all was good.
Signing up for ID.Me was fast, ready, and most importantly, Secure! Just follow the few sign-up steps and it's worth the few minutes of your time!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members