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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Not much to the app and a little confusing with operating choices
Tener mi informacion de impuestos de una manera practica, sencilla y en forma segura, fue de gran utilidad para mis fines, ya habia perdido mi declaracion de 2020 y 2021 de todos mis registros. Al fin las recupere despues de meses de busque por todos lados
I was great. I really appreciate the professional way that she talks to me and made sure that my information was secure.
I was very happy happy happy
I was happy till I had to do this review
Don't really know until I get accepted or approved
ID.me was very easy to navigate with cleat cut, step by step instructions. The whole process was a few minutes at most, very quick. Also, the process used would make it hard for scammers.
My experience with id me was easy and all safety measures were Insured through the process professionally and clearly.
Muy buena … el sistema de seguridad para identificar a una persona es excelente
It's was wonderful using to id me it's very helpful because they make easier to understand and they take step by step I'll very satisfied with id me thanks
I tried to obtain my protected PIN number by the regular route and would get to the final step and be rejected. Finally I gave up and went the contact an agent route and got a very helpful woman who set up the pin. The whole process took over 2 hours.&&?
I had a great experience. It was fast and easy. Including secure.it was easy uploading my info.
It was quick and easy. Just showed him my ID and SS after switching to my phone camera which was an easy process.
I didn't have to wait long the representative was very nice and helpful and very professional doing his job
Me senti muy bien con el personal de ustedes muchas gracias por su servicio
They are very helpful and understanding when you have questions
Everything was fast and effective! They give you adequate information!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members