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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The experience surpassed my expectations. It was easy and user friendly
Not difficult to understand and easy to follow what the instructions thank you very much.
Won't log on, just get a white screen. Hitting back button, I see a message that says "something went wrong", well no s*** Sherlock!
Muy buena. Fue muy expedito el video. Muy seguro el sistema
Only took a few minutes to be approved. Feel site was secure.
Despite a bit of a wait, things went well. Everyone was courteous and helpful
I don't understand the question I would like to understand the question more better and that I could keep going forward
My experience with ID.me was extremely good. The person I got was extremely professional & kind. I definitely recommend using their services.
I was able to reach an agent in a short period of time. She was courteous and helped me to complete my task. I would work with her again if I had the choice to.
Es demasiada clara, sencilla y rapido en sus pasos. Excelente aplicación.
I like the ID and verification part of signing on to the account, but the other part of the security account could be a little less lengthy going back and forth with log on.
It was very easy how to get the documents Yu need an have them verified. An
It was amazing that the agent was there to make sure that all of my documents were correct
Drivers License Pictures Front And Back Is Not Good Enough For These Bastards... They Now Gotta Go And Collect Actual Current Video Imaging Of You To Add To (And Sell To) Their National Data Bases.
It's a necessary evil but I find it difficult to do. One little mistake and you have to start over.
First of all I wanna thank the staff member that help me through the process for making the experience easy, safe and fast thank very much once again and secondly for the guidance that made it very helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members