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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The person that contacted me by messenger said it was supposed be a job online
Before, I was trying with ID.me I called a customer service but no responded. So I decided to checked in and created a new account for ID.me. Man! That's so easy. It was my first time I've made mistakes, they still guided me to finish. I encourage everyone to try it out. It quick save you a lot of time.
A little harder than it needs to be, I think! But I hate surveys and useless work for everyone. Nuts to this survey.
Easy to use and very fast to verify identity to access my information
I was afraid like I always am when I get on these sites, messing things up and can't fix it! Im hoping this will be an easy solution to getting answers sooner….
Excellent service very emphatic. The experience was good and very easy.
The site was unable to register me via the state database, and I had to submit a picture of my credentials instead. Additionally, I felt a bit uncomfortable having to provide a social security number given the increased security regarding requiring such information … also our state has removed all social security information from their databases due to these concerns!
For most organizations, the multi-stage identification system fails to work and becomes a huge problem. There are businesses and state agencies that I cannot use because their identification system is so full of bugs it is impossible to complete. The ID.me system works great, so well that I use it for Tax access, VA access and SSA access. It takes 30 seconds, never fails to work. I wish I could use it everywhere.
Very secure and safe. Fast and efficient. Very detail oriented. Questions are geared towards the individual.
Takes a lot of time and is difficult to accomplish if you don't have a cell phone.Scott
Fast verification with exact information. Looking forward to getting my benefits. Strongly private and secure with fortified security.
I was in a hurry I needed to open a bank account and needed proof that it was my on my driver's license it took less than 5 minutes and they were done and I was able to finish what I was doing thank you ID.me
What I needed was not available to me on the site due to a recent payment. The ID me would not work with chat
Good experience and that will hopefully keep me going until the outstanding due is cleared.
The process was simple to use, and speedy! For people who desire an online solution that fits into their space, and schedule! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members