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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Will not let me log on after I set everything up and when I try to log on It says an error occurred.
Easy to navigate all required prompts and instructions is easy to follow.
I decided to talk to the agent because i would rather do that than biometrics. So after getting over the nerves i had because i was thinking i was going to have a long interview with some agent, I realized it was pretty easy! The longest part was waiting for the next agent (which was only maybe 1 to 2 minutes). Not bad for calling in afternoon. It was actually a lot easier and faster than i was expecting. However, it was so fast i was going to ask the agent a question but it was over with so quickly I never got the chance to.
Fue una experiencia muy explicita, sin confunciones y fácil, y diría que es demasiado segura y confiable
Much easier than I expected. Helped step by step. Made it a pleasant experience
I was told tax season was just around the corner,i haven't had the liberty to file my taxes for a very long time, ID.me, gave me the assurance, that I can file without any issues or draw backs
It was easy to use and fast! The double verification is cellular and text is awesome! We need to protect our lives
Wonderful easy to understand and professional quick response every question was clearly understood.
Signing up took only a few minutes. However, I could not find a way to contact someone about ID.me specifically without going through the main IRS phone number that literally cannot be navigated unless your problem fits specially into the choices. After signing up, I noticed that my last name was not spelled correctly - missing two letters. There is no "for other issues and to speak to someone, dial O" type of option. Super frustrating.
Very happy with the easy access to video chat. It was difficult with trying to get the right documents to go thru. It was much easier to verify the document thru the video chat.
Once you get on the sight it is very easy and simple to fill out. Explains it self very nicely
I have my professional and my married name. This doesn't work if you have both.
I'm gonna take strong for too much board to go through to get I did shut up somewhat unreal to be having it on in order for duplicate ID how many days was it with the use of it
It was good just a lot to do to try and get unemployment
Not easy. Could not put in Control Number anywhere. Lady we ended up calling was great. We tried three times while on hold.
Wish I new the lady's name. She was great.
Liked the interface and the process was quick and simple. Wish more gov sites were like this!
My experience was rocky, especially downloading a picture. As it just wouldn't happen. And finally the screen read pics successfully downloaded. Now, it took a good while. So, my advice is keep trying and chipping away, and it can happen for you too! Oh, and read the instructions on down loading the pics first, or you are really spinning your wheels. LOL.
Quick, simple, producing desired results. I'd recommend this program for others needing ID review.
The service was helpful. It was easy to navigate through the electronic service. Your agent was kind and communicated with customer with professionalism and respect. The agent was a good listener. She made the process going somoothly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members