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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Awful<,,,,,,,,,,,,,,,,,,,,,,,,k,,,,,,,,,,,,,,,,,,,,,,,,
I used the video chat option. It was extremely quick. The agent was all business and was polite. I appreciated the brevity.
Gave secure private info to get $1500 Lowes discount coupons. Never got them. SCAM!
Experience was Excellent professional and knowledgeable
I disliked sharing private phone number. I would expect a method of security to let me be secure in my own person.
I had an overall good experience. It's nice to have ease of access. I was happy to serve and appreciate all my country does for me. This is just another perk of serving.
Gracias or su ayuda fue rápido y sencillo maravilloso servicio
You have to keep resetting your password each and every time
Nice and faster security and correct thanks for the al
Well let's see everything went well until now when I'm ask to write a review for so.ething and the review wants mee to write 50 characters to be able to jubmit my review well it went from a 5 star rating down to a 3 star rating because I hate to type and don't for capta they sick too
Was a great experience, thanks very safe and convincing.
Me hicieron sentir muy bien me ayudaron a resolver mi problema muy rápido y son personas muy amables!
This was a tedious experience that required me to stay on point. Yet, it's valuable in as much that I had access to identity my self, to a live person via technology, beyond business hours.
Very good they help me and have a lot patience with me
Doable and stress free is how I felt.
Flexible and adjustable to meet my needs.
Stayed on task until our goals were accomplished.
Professional start to finish.
Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members