ID.meReviews 39,641

I've tried all that and shouldn't have to upload no more documents- if your right hand knew what your left hand was doing, this would have been resolved DAYS AGO! I have had 2 video Conferences, I had one today- I have alway been to able to log in to EDD, I just couldn't get past ID ME cuz of an old email that I have NO ACCESS to- that got fixed, then it wanted more docs, then it couldn't read my docs, that is what todays call was- TWICE AFTER A VIDEO CALL, I have been told I'm GOOD TO GO So now that I have supposedly got past the ID me stuff, I CANT LOG INTO EDD BECAUSE IM LOCKED OUT! I'm almost certain when I can log in, I'll have another problem with ID ME, I just need to file for benefits that I was told to do on 9/30/23- well it's 10/03/23 and I've spent no less than 8-10 hours on this and I HAVE NOTHING to show for it- I just wanna file but it's ONE ROAD BLOCK AFTER THE OTHER

I am asking for a MANAGER to take the initiative and WALK THIS THRU so I can apply, can that happen?

I only ask this because ALL OTHER ATTEMPTS have just left me where I started. SO MUCH WASTED TIME, EFFORT and ANGUISH.

I'm sorry for being rude, I just don't understand why something so simple has be such a freaking nightmare?

Please, have a manager READ all my tickets, ALL MY NOTES, ALL MY VIDEO CALLS, all my pics and selfies (100's)-

I JUST WANT TO LOG ON TO EDD, so I can apply for unemployment‍

That's it‍

Beyond Frustrated,

Paul R Potthast
*******955

If you try to get information on your account especially for the first time, not knowing any of your processes you'll know exactly what to change. We should be able to speak to someone without chat. I hate chat because it's more conversation than needed.I spent 2 hours on my phone today and still don't have an answer as to why I don't have my last refund listed in offsets. All payments should be compiled in one statement instead of me having to chase done other statements. It's logical to me. I hope this is corrected and I'm still waiting for my information. Thanks for asking.

While trying to meet Verizon's new Veteran authentication requirements through ID.me the support team disabled my ID.me account access after a failed password change attempt. That action set in motion an ID.me support do loop with their AI virtual agent Roy and I trying to re-gain access to my account. Within an hour, ID.me "Cyber Experts" declared "after a thorough investigation' my account would "remain suspended" to protect my identity and that I should file a report with the Federal Trade Commission, local Police Department among other things!? WTH!? This coupled with the fact that information I provided them back in 2001 that had not changed (phone #, address etc.) was no longer in my profile was all pretty disturbing. I finally made traction through the Better Business Bureau but overall, I found the entire experience troublesome and it makes me wonder just how secure my PII is with ID.me.

I started the ID.me process on my iPad. When I had to submit my drivers license data, the system wanted to take picture of my drivers license and send it to another link. I changed to my iPhone. It was easy to submit the pictures. But then I was instructed tab to a different screen. No matter what I tried, I could not do it. Then I read further, if you started on one device and then switched to another, you must go to the device you started with and change tabs there. That fixed the problem.

It was tedious and frustrating. Instructions were not clear. Even if you are used to online processes this one is confusing. For example I downloaded a picture and waited for something to happen. I only pressed "continue" out of frustration as this usually means "I'm done here, move on to the next page". It should have said "download a picture and press continue".
Even more important is that there is no way to go back to the last step. When something went wrong or I had to go to my messages for the code I had to start the whole process over right from Google search.