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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was fine, because the Agent was so helpful.
My experience was absolutely amazing. It has good security if you don't know your information or not the right face you can't get in & you will get punished for your actions
It was very simple and fast. Didn't have to wait long to talk to someone.
Fast and simple he was very helpful and nice and helpede.get into my irs account that I haven't been able to access in years
Easy and profesional.the app. Gives you what is going to be need to complete your enquireis. To thumbs up.
Very professional in introducing himself/herself
Extremely fast service
It was easy to follow and understanding, I thought it will takes time & tricky or even unsuccessfully
Instructions were easy to follow. Video meeting to verify the documents asked was pleasant. I was nervous first but not anymore. Great service. Thank you!
The process was really easy, fast, and felt secure.
You want your own information? It will come free at the low low price of your facial recognition, social media account information, email account, and phone information.
There agents are helpful, very professional
And it only takes a few minutes of your time
It was easy, fast and secure to use the website I as able to achieve the reason why I logged into my account
I loved it super fast and efficient it helped me to get my taxes sooner
This process was very easy and I really appreciate it you all taking the time to walk me through the whole experience, everybody was so patient and willing to walk me through this process and I really appreciate it and I love the support team you all have in place, they are so professional and patient and I love that.
Multiple levels of security authorization.
Went smoothly.
Instructions were clear.
With something like this, I have come to have a VERY LOW opinion of software programmers and their testing/challenging of their own product(s). I have come to expect frustration and MUCH wasted time. Something like this can't proceed without taking some time. But this went amazingly smooth, fast, and easy. Instructions were clear and VERY easy to follow.
My only recommendation would be to state up front everything that will be needed. I had it all, but I would have been annoyed to get part way through and not have something there with me that I would need.
Very helpful friendly and very professional I would recommend this to anyone
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members