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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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He got to all details on how to apply very quickly..
It was easy to use the website and the agent that help me was professional and helpful
Pass. I would not be a good reviewer. Technology is becoming too complex and is changing by the hour. A simple login with an email address and password ain't that hard...but it is!
Very good and I am very glad that did join ID Me I hope that they will help me with all the things that They can help me with my ARMY business and army Benefit. And more
El agente de servicios que me asistió fue muy amable y claro al momento de asistirme
Yes their is alot of patience for this process which has two step options: i choose the fastest which me being lazy & trying to save some time went for the picture verification:Note i had my hair color changed so it denied me! To me thats fantastic because it goes to show they dont just approve you. It forced me to then wait 30min for the video call which the gentleman was very polite & professional in every way: it was quick. Easy but yes Time Consuming! My idenity is Safe in my Perspective & they now have proof of whom the profile Really belongs. XD
ID.me was very easy to navigate. Be sure to have web cam or cell phone that can take pictures. Also, I used my cell phone to take a picture of my IL drivers license, to prove my identity, and it was very easy to do with the prompts on ID.me. Customer Service will have a wait time for questions, but I find searching questions on irs.gov is really helpful. You can basically find most questions to be answered in publications or forms.
If your phone setting is blocked to outside users for your camera, you need to figure out how to unblock it, before you even start down this path. Google chrome browser also needs to have the camera unblocked. Both of these were settings that I had to figure out how to do. Of course, not all phones have the same app information, so you have to figure out the correct heading for how to access and unblock it. It was a long and frustrating process, based on my learning curve of technology. And because it took me so many tries to figure it out, I have no idea what I did to finally accomplish it.
It was super satisfying though to get that final email that told me I had ID.me set-up. Security is a big deal in today's world.
I don't like the website because I have a lot of problems to apply for my unemployment like I'm doing now now I cannot apply at all and I've been doing this since last year
Very good- very professinal and was plesant. Like the way she handleed
The interviesw - which did not take that long inany event
So had my identity stolen (not from this) but had to get new number and email, can't use old info but because it will text to my old number for verification or old email I could not get logged in, created a new account with new info but says already have an account but no way to access it
Primero me atendió un agente en ingles y cuando le pedí un agente es español inmediatamente me comunico con uno, el que muy profesionalmente me guio en la verificación de mis datos y todo flujo fácil para los dos. Muy agradecido por la atención y la profesionalidad de los agentes
It was quick and easy the lady know exactly what she from me. The wait was not long and the way she was communicating was very professional
In short had to visit two stores before someone made it clear why I wasn't receiving verification.It should not seem like some sort of secret when a veteran needs to update their information.
No problem signing verification every was simple and easy love it love it should have more government sites like this.
My experience was good, the agent was very professional, the interview was quick and easy, hopefully this will speed up the process and start the release of My benefits.
Fue muy buena y con mucha seguridad toda la inf dada
Honestly was dreeding the verification because it was the first time that I needed to go through a video call to confirm my ID. But, was left speechless of how professional, secure, straight to the point and willingness to assist was present during the whole time. Loved the experience and props to the agent who attended the call!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members