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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I am about as non technical as one can be. I HAD to register because I couldn't get IRS transcripts without it. It was easier than expected. I took a picture of my drivers license. A selfie. Answered questions. Done!
I felt it was safe and secure and I'm happy with it with my experience.
I used IDMe so that I could send secure messages. The process was explained well and I was guided through every step of the way. The use of the facial recognition worked very well. I was concerned that there would be a glitch which happens so often with other sites, but it was perfect.
I found it to be very simple and pretty quick. The information required is quick and painless. I took a picture of my DD214 which was a rough copy to start with (I lost my original records in a fire), but when I sent it, there was no problem at all getting verified. Would strongly recommend this to others, based on my experience.
It was awesome customer service and also great support
This app is very user-friendly and easy to use. They have detailed instructions if you need help along the way. I have never had any problem adding sites to my wallet. Also, if you are associated with the military when you are ready to buy an item, check out with ID.me and you will receive a discount.
So far no complaints all your IRS information is right there have not really explored yet but I'm sure it will be quick easy way to access private information
The agent he was very professional and he was very professional.
Fast. Simply and professional.
And mostly secure and provide the extra help you need
Just excellent. Quick, easy process. Engaging and informative agent. Good job!
I hate that accessing so many sites requires ID.me because it has taken up so, so, so many hours of my time to get it to accept photos. It never works the first time, and may get around to working at some point hours later. Users shouldn't be required to use such a sorry product.
The process of determining my identity, despite my lack of English speaking skills, was done well and accurately. I am completely satisfied with the performance of the relevant official.
Glad to see such security to make sure the data is protected
Well questioned experience. Both video and software is easy to fill.
I just safe knowing my private information will not given out to undesirable avenues
My experience was wonderful the agent was extremely professional and nice.
I had misunderstood when signing up for Medicare regarding disability. I was able to correct that, but, now must wait for another month before my phone appointment to get Medicare. It was my fault.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

