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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Virginia
1 review
0 helpful votes
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Non tech guy
September 26, 2023

I am about as non technical as one can be. I HAD to register because I couldn't get IRS transcripts without it. It was easier than expected. I took a picture of my drivers license. A selfie. Answered questions. Done!

Date of experience: September 25, 2023
Michigan
1 review
0 helpful votes
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Excellent
September 26, 2023

I felt it was safe and secure and I'm happy with it with my experience.

Date of experience: September 25, 2023
Texas
1 review
0 helpful votes
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Easy to use. Painless
September 26, 2023

I used IDMe so that I could send secure messages. The process was explained well and I was guided through every step of the way. The use of the facial recognition worked very well. I was concerned that there would be a glitch which happens so often with other sites, but it was perfect.

Date of experience: September 25, 2023
Missouri
1 review
0 helpful votes
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Very easy.
September 26, 2023

I found it to be very simple and pretty quick. The information required is quick and painless. I took a picture of my DD214 which was a rough copy to start with (I lost my original records in a fire), but when I sent it, there was no problem at all getting verified. Would strongly recommend this to others, based on my experience.

Date of experience: September 25, 2023
Texas
1 review
0 helpful votes
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Great
September 26, 2023

It was awesome customer service and also great support

Date of experience: September 25, 2023
Virginia
1 review
0 helpful votes
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Unemplyed
October 26, 2023

I have been looking for a job for 3 months or so. I have applied to approx 20 applications. I am not stopping my search.

Date of experience: September 25, 2023
Mississippi
1 review
0 helpful votes
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Great App!
September 26, 2023

This app is very user-friendly and easy to use. They have detailed instructions if you need help along the way. I have never had any problem adding sites to my wallet. Also, if you are associated with the military when you are ready to buy an item, check out with ID.me and you will receive a discount.

Date of experience: September 25, 2023
Nevada
1 review
0 helpful votes
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So far so good
September 26, 2023

So far no complaints all your IRS information is right there have not really explored yet but I'm sure it will be quick easy way to access private information

Date of experience: September 25, 2023
Nevada
1 review
0 helpful votes
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I am giving my agent a five star.
September 26, 2023

The agent he was very professional and he was very professional.

Date of experience: September 25, 2023
Massachusetts
1 review
0 helpful votes
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Great experience and professional agent
September 26, 2023

Fast. Simply and professional.
And mostly secure and provide the extra help you need

Date of experience: September 25, 2023
California
1 review
0 helpful votes
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Just excellent. Quick, easy process. Engaging and informative agent. Good job!

Date of experience: September 25, 2023
Florida
1 review
0 helpful votes
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Never fast, never easy... hate it!
October 26, 2023

I hate that accessing so many sites requires ID.me because it has taken up so, so, so many hours of my time to get it to accept photos. It never works the first time, and may get around to working at some point hours later. Users shouldn't be required to use such a sorry product.

Date of experience: September 25, 2023
California
1 review
0 helpful votes
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IRS verification process
September 26, 2023

The process of determining my identity, despite my lack of English speaking skills, was done well and accurately. I am completely satisfied with the performance of the relevant official.

Date of experience: September 25, 2023
Arizona
1 review
0 helpful votes
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It's amazingly secured
September 26, 2023

Glad to see such security to make sure the data is protected

Date of experience: September 25, 2023
Texas
1 review
0 helpful votes
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Tax preparation
September 26, 2023

Well questioned experience. Both video and software is easy to fill.

Date of experience: September 25, 2023
Kentucky
1 review
0 helpful votes
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Excellence
September 26, 2023

I just safe knowing my private information will not given out to undesirable avenues

Date of experience: September 25, 2023
Texas
1 review
0 helpful votes
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Easy to use
September 25, 2023

It was easy to fill out the information and secure

Date of experience: September 25, 2023
Minnesota
1 review
0 helpful votes
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Easy
September 25, 2023

Super fast and easy to verify yourself. Hopefully this makes things easier qhen doing official business.

Date of experience: September 25, 2023
California
1 review
0 helpful votes
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Extremely fabulous
September 25, 2023

My experience was wonderful the agent was extremely professional and nice.

Date of experience: September 25, 2023
Illinois
1 review
0 helpful votes
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Experience rating.
September 25, 2023

I had misunderstood when signing up for Medicare regarding disability. I was able to correct that, but, now must wait for another month before my phone appointment to get Medicare. It was my fault.

Date of experience: September 25, 2023