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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was great help better than last several years ago I did go with ID.me few time but now I am satisfied with everything they provided it.
Gracias el servicio al cliente fue perfecto
El servicio rápido y perfecto, el operador muy amable y rápido en su ayuda
The system needs improvement when it comes to mobile apps and mobile devices as well as computer devices. It's a good system but it needs improvement to the point where there needs to be a cloud system involved instead of going off of the memory of electronic devices of the individuals applying for applications or doing various processing. Me personally I had to delete a lot of photos and other things on my phone just to be able to process through the system when it comes to taking photos and send it to the federal government. Their system currently goes off of the memory of the users instead of a ultra secure cloud system, which would be more secure and will save money and time in the long run. That way the system wouldn't work off the memory of the users electronic devices which will make things way more fast and efficient as well as ultra secure.
Didn't get to where I needed to,not much else to say,and I don't appreciate being forced to say more than I needed to.
I highly recommend using the video with a live agent. It was fast and simple. It makes your identity seem more secure. I hope you find a fantastic job soon. Reemployment is a great service while avidly searching for your new job
75 yr old disabled Vietnam Veteran retired after almost 33 years with the Postal Service and I get denied access to my own IRS account online. When someone figures out how this could happen please let me know.
It's been easy and self explanatory, safe to, I have not needed help yet.
It was so easy to do and after you do this you get discounts all over the place. I recently booked a trip to Atlantic city and the casino honored my first responder is through I.d me. I saved a lot.
Way quicker than I thought stress free now I don't have to worry about getting reminders or my mail or my place in line for the waiting list for housing assistance everything was handled in one phone call it was great
I use ID Me whenever I am updating or using my military apps on my phone during sign in. I know there are other instances that it has come in handy also and I am always relieved to have this identification option when ordering/signing onto websites.
Very fast, very safe and very secure. Easy to follow directions and prompt response time.
I completed the required personal information, uploaded my credentials & the system was able to approve my retired status.
I completed my pro guide activity times before, picked ordinary kind of routine. Add pile, I can be there to help, most supportive friend I would like to believe.
Muy satisfecho del trato brindado fue muy buena comunicación hacia mi persona
I have place all my personal information in your hands and now you are to keep me informed and safe
When I logged on to ID.me, I feel like the website has everything that you could possibly ask for, ranging from easy to read menus, to everything being accessible. Except... there's one problem...
PLEASE make logging in less cumbersome. Though I don't fully mind it, it gets fairly annoying when I have to do 2FA logins every few minutes or so.
In the process of completing an application to the State of California, without prior notice I was redirected to the ID.me site. Although immediately suspicious, I followed through with entering my personal information because I was concerned that if I did not, everything I had done on the State of California application would be lost, requiring me to start over again. Ultimately all appeared to be well after the ID.me process was finished. I seem to recall that some of the questions/redirections were a bit weird.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members