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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Creating an account with ID.me was fairly simple and took less time than I thought it would.
Works great if you have a smartphone. Takes about five minutes to complete sign-in requirements.
Keeps going in a circle, enter everything it sends me a text code enter the code, then right back to doing the same thing.
Great, will do again and I'll definitely refer other people...
Without a smart phone and not being tech savvy it was not easy or streamlined to complete this step. Losing my job was upsetting enough and having to prove who I am after being a state employee working in public schools for many years made it more stressful.There were a couple of glitches with the process which held me up. ID Fraud is changing the face of our world and making everything more time consuming/complex.
I already left my explanation as to why I hate this portal
Error Codes
Terrible Graphic User Interface
ID.me's terrible scanner software and grade-schooler built website rejected documents accepted by the USPS, IRS, and the SSA.
Get your act together...will be cancelling the service.
ID.me has a terrible website, the user-interface is full of bugs and hiccups, and you will spend hours trying to do what they promised would take 5-10 minutes.
There are better options.
And that comes from somone who has managed web development teams building Fortune 500 websites.
Don't even think about using the tool if you don't live in the US. One of the questions asked me for my phone number, so I selected the correct country. But then the verification kept waffling between "Please enter 10 digits" and "You haven't entered 11 digits"
Also terrifying that the only documents I could upload were my passport and social security card... Today's "we promise we don't store your data" is tomorrow's "whoops that was a massive security breach and thousands of people's data was compromised"
Great Experience I would like more info about your software
One of the first web pages states that you need 2 primary IDs or 1 primary and 2 secondary ID.
Wrong.
You need 3 primary IDs.
It says agents are available.
Wrong.
Only after multiple failed attempts to satisfy the documentation requirements is an agent available for assistance.
So, no human assistance available until you have expended an unacceptable amount of time and effort to navigate the process.
I have an issue with an old email account. I have spoken to numerous agents via text. Each agent ask me the same repeating questions how many times.
No customerservice number. The issue is still not fixed over a week now.
I just wanted to get to my taxes like always. There was NOTHING that indicated that I had to do this! I tried so hard to just do things as normal. Then I gave up and just prayed that this would get me through it. It did but it was a terible experience. Can't you be clear about it? And then the experience from computer to phone to computer no overview at all! Go back to other tab? It was other tab on other device! Just obey obey obey. You could not do a worse job than you did. What am I going to do about my 89 year old mom who doesn't live near me? She has no smart phone. I hate this!
Very quick and simple to use and the staff was very polite,
La ayuda en todo el proceso de Identificación fue muy profesional y paciente
Was expecting this new sign in process to be long, lengthy and involve a phone queue to talk to someone.
Surprise! Was easy, straight forward and the technology was pretty cool! Seems like this could be used for other applications as well!
Nothing should be as complicated as the ridiculous process ID.me uses for verification
Great understanding amazing performance what can I say
Make easier that simpler it's more complicating than people think this is why noone wants to file for unemployment
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- Suspicious reviews are flagged by our algorithms, moderators, and community members