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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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No indication that the is a U.S. Government web site in the name ID.me or the URL at the top in the browser. Not reasuring that my entries are not bing compromised by hacker.
It seemed I had to use ID.me in order to access my tax account on IRS. I hope I never have to use this system again. It took half the afternoon to finally finish with ID.me and be able to access my tax account.
My advice is only use this system if you have to! Good Luck.
It's easy for real person, identify is very important especially work with IRS.
Irs always take longer time for procedures of identity protection
My phone is basically my computer so going back and reopening was a bit difficult because it kept reopening on the same page so it was like just hitting the back button but that does not work
After verification I was locked out of my account, and now I can't get back in.
Terrible, invasive, illegal use of social security numbers, inept inter website functioning just not worth the effort
The instructions were easy to follow along with. The questions were easy to answer. I felt like they were right there with me as I set up my account.
Easy to sign up with the program, it was well explained for one to easily understand
ID is a good idea to identify the person several different ways. I believe it helps protect your identity and who you are. It can make all the difference in the world in your identity being stolen.
While trying to upload my credentials, I ran across an access issue with my camera phone on the internet browser. I contacted customer support and they were able to help me resolve the issue quickly.
The site was easy to use but not comprehensive. I wanted to update my address and was unable to use this platform to get my issue resolved.
Always happy and helpful when I need to know something. Thanks
When I heard the lady on the video call, my thoughts changed immediately, I was back in the States. When I was asked about my address, I gave the lady my Las Vegas zip code instead of the one here in Vienna, Austria. I felt being in good hands. Thank you for your kind help. Karl
Going through the sign-up process while a bit lengthy went well, process was explained and steps could be followed. However, login in process resulted in going back to the login in screen instead of the desired website. Tried calling, but no phone number. Sent email, it didn't help. Sent a response, but no live agent contacted me. So, I'll be waiting for a response. Govt agency was not help either. Wasted a lot of time, and end it not yet in sight.
Fast: The process took less than 15 minutes and I was updated with mind put at ease.
Simple: The instructions are very understandable, the example were relatable, and I was able to check my history from the records ID.me keeps.
Secure: The question that were ask, only I would know in the allotted time given. Plus face recognition, email, phone number and prior address is a bonus.
I did the ID.me process to qualify for a Military discount on a Sam's Club membership and I didn't because I had a membership in the past that I had to quit due to limited income being a Disabled Vet. Oh Well I tried.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members