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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Last year someone claimed benefits under my name with this in place its virtually impossible.
The verification didn't seem to take long at all and I didn't have to jump through hopes to prove who I was.
Bad can't sign in to my account. Have been able to call anyone to help fix it.
Everything was straight forward and easy. Only one odd thing was after submitting everything to verify my ID it gives and error message but everything went through and worked with no actual problem.
Very easy to log in, and practical to get informatio needed, I am very please with this option other than been waiting to a live person for assistance.
Me atendieron súper rápido y muy profesional todo te explican súper bien muy buena la atención de parte del agente que te atiende
Todo bien,solo el enlace para videollamada tardo bastante
Very fast and convenient, Mobile phone verification code is also good
Beware that you might be told your email is already associated with an account but then be told your email isn't associated with an account if you try to retrieve your username. Only option was to completely delete everything which had a 24 hour delay. Still didn't fix it. This was a nightmare.
I haven't file this before,so I'll be glad to receive mine successfully because I can see many of my colleagues that receive their own taxes refund successfully
This signup was quick and straightforward. I used my driver's license and cell phone, and it was easy.
I am extremely satisfied with your assistance today and I am feeling glad that I signed up with you! Not regrets! Feeling human again I am back in earth thanks to your help! Please help me adding my daughter Raquel Ramírez to my review. She has been my dependent in my tax filings since 2005.
It was a good experience and easy to use.I will recommend it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members