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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The ID was a bit difficult until I took the Photo outside in Sunshine…Everything was quick and thorough.Felt very comfortable and safe with my information.And Thank You For That
The ease with which the process of signing up with ID.me exceeded my expectations considering this came from the federal government not known for efficiency.
Very easy process. Fast processing time. Very professional agent on video call
Amazing the young man was very patient with me. He was awesome and polite.He did everything that he was supposed to do.
ID.me was simple, easy and fast. I'm a Respiratory Therapist and just needed to upload a copy of my license.
Me pareces una empresa muy responsable y me siento satisfecha de que haya verificando todos mis documentos
I am please with the site and the vendors that it has allowed me to connect with with a little extra saves
Agent was professional & service was very fast, simple & secure.
First I felt overwhelmed then as I started the first step then the next I realized how simple this was! Using an iPad makes it even simpler!
Totally awesome and very well handled. You guys are awesome!
Very bad had a very hard time with system excepting my documents and was a waste of time submitting them to the ID system.
I enjoyed using ID.me to review, sign, and print documents when buying our new home. It made things so much easier.
Protecting my information is a priority
ID.me has been excellent about taking all the steps to ensure security when sharing personal information
It is a simple and seamless site to multiple government sources. Very user friendly!
I know passwords and remembering I.D.'S are a pain in the butt but when you are in id.me it is so quick and secure.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members