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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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California
1 review
0 helpful votes
Follow Marta W.
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After doing my taxes & efiling them, I got a msg. That they didn't accept them. All I had to do was make copies(25+) & mail them. Well, it was 11:50 by then & I don't have a copy machine. They wanted to have a secure 6 digit pin that had been issued this year. I have one from last year, but that won't work. Then they suggested I go to this site where they will give you a way to sign into places more easily. They have the ability to get one of those codes from the IRS in an instant. I was skeptical. I went in and read everything they said about the process. What got me was it said it would take 10-14 minutes to complete(it could've been 16, but it was very precise). What made me take a chance was when they said they'd send me back to my original site exactly where I was before. I'd be all signed in, too. So I did it! Took less than 10 minutes. I filed again & my stuff was accepted right away. Amazing. I wish this was used all over the place. You have to try it!

Date of experience: October 16, 2025
Texas
1 review
0 helpful votes
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I really thought it so quick and simple to complete it. I realized it was the perfect way to prove my identity, because it clearly eliminates anyone from being able to lie or be dishonest. It should be the standard for everyone everywhere.

Date of experience: October 15, 2025
Arizona
1 review
0 helpful votes
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I was forced to provide additional information to a private company so that I could access my social security and Medicare account. I don't know why this company needs to collect this information and have access to my benefit information. I feel my information is less secure with the involvement of a third party. Now someone else and their fellow employees and friends have access to my SSN, bank account, driver license, photo ID and other personal information.

Date of experience: October 16, 2025
California
1 review
0 helpful votes
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My experience with ID.me was positive. The verification process was clear, secure, and I was able to complete it without major issues. It helped me access the services I needed quickly and efficiently.

Date of experience: October 16, 2025
California
1 review
0 helpful votes
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ID Me identifier
October 27, 2025

I used ID Me to verify my identity on the state and IRS websites and it was quite easy. Most people say it difficult and some can't get verified.

Date of experience: October 16, 2025
New Jersey
1 review
0 helpful votes
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Over all experience were great specially for my own file setup, but for my husband we spent many many hours going in and out try to work out why he can sign in to his ID.me but the profile is without his name, only the email address at the email column. Been as for the IA help still didn't work out. We spend more than 4 to 5 hours but still couldn't fix the problem.

Date of experience: October 16, 2025
Texas
1 review
0 helpful votes
Follow M l.
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I recommend this to everyone!
October 27, 2025

Setting the account up was really easy and straightforward. My documents uploaded with ease and im glad there were options. Having this makes me feel safer about my information and the protection from fraud in any capacity. Navigating through was also really easy. Definitely a must have in my opinion.

Date of experience: October 16, 2025
New York
1 review
0 helpful votes
Follow Hayley M.
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Great way to identify yourself
October 27, 2025

The I. D me was so simple to do and it saves you a trip to a location miles away from your home or area. It was so simple to do, and it was a simple process, once you have a cell with a camera and internet access you are set. Just follow the easy-to-follow instructions/directions it's a breeze and it takes no time at all, the convenience is well worth it. Just try it and you will always use I. D me.

Date of experience: October 16, 2025
California
1 review
0 helpful votes
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I D.me works with some effort
October 26, 2025

This is a good mfa once your documents are uploaded. The uploading may take some extra effort. This system partners with many government departments and makes accessing them simple.

Date of experience: October 15, 2025
New York
1 review
0 helpful votes
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Outstanding and Secure!
October 26, 2025

The first time I heard about this site, I was a little skeptical but I did find it very helpful! I have never looked back! Now, when I need to verify my identity, this application comes to my rescue.

Date of experience: October 16, 2025
Florida
1 review
0 helpful votes
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This site was unable to identify me.
October 26, 2025

After uploading my personal information and a full-face scan, no explanation is provided when this system failed to identify me. The experience has left me with doubts about the security of the information I provided.

Date of experience: October 16, 2025
Texas
1 review
0 helpful votes
Follow Ovid B.
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I was able to download and use the app., unfortunately I didn't get the option to update my bank account info for my direct deposit. I had to close my original account due to security issues and suspicious unauthorized transactions.

Date of experience: October 16, 2025
Virginia
2 reviews
0 helpful votes
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It was great
October 26, 2025

My old ID.me account using expired email. Try to set up a new one because the software for the I r s that didn't require a login could not verify me. But I got done what I wanted to so it worked great, and i've done it before. But it seems that if I i d me once that should be enough.

Date of experience: October 16, 2025
Oregon
1 review
0 helpful votes
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Still don't know.
October 26, 2025

Providing information and filling out the form was fairly easy but, I was unable to edit the address field, which is incorrect, at the end of the process.

Date of experience: October 16, 2025
Maryland
1 review
0 helpful votes
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User Friendly
October 26, 2025

Pleasant experience using ID.me.
Very clear instructions and easy to use. Provides good security options for data you provide.

Date of experience: October 16, 2025
New York
1 review
0 helpful votes
Follow R M.
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ID.ME is the way to go!
October 26, 2025

I was having trouble accessing my information and utilized many failed attempts. ID.Me. Allowed me to expedite and access much more easily. Highly recommend!

Date of experience: October 15, 2025
Texas
1 review
0 helpful votes
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Had a need for data on my Social Security account. Long story short, if I don't get the info, I am not able to fill out report with the state, and my handicapped son can lose his benefits. (So this is important to me) I've had an ID, me account for this access since last year. When I tried to login today, I was told to redo my application, and do a "selfie" movie. After bouncing back and forth between the texts, camera, and website on the phone, I was told I was done, and got an email saying my ID was complete. Social Security sent me the following message back: "
Your identity information from ID.me does not match our records. To resolve this issue, please report any changes to your personal information, such as your name, to the Social Security Administration, External website ID.me, or both.
The identity information mismatch will not affect your Social Security benefits.
"

Date of experience: October 14, 2025
New York
1 review
0 helpful votes
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I was tried this use ID.me then in process was smooth than I thought and appreciated it because easy for me to login in. Than difficult and struggling.

Date of experience: October 15, 2025
North Carolina
1 review
0 helpful votes
Follow Glenn H.
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It was difficult to determine if the pictures of your license were being accepted, and frustrating that you could not move on once one was uploaded. Be patient as it takes a while. The labels are not well-suited to doing this cold.

Date of experience: October 15, 2025
New Jersey
1 review
0 helpful votes
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ID.me quickly
October 26, 2025

I wasn't sure about the need to do ID.me in order to complete county forms. I was so impressed how quickly and simple the process was. I was then able to do forms online, rather than filling them out freehand, purchase stamps and than make copies, which seemed quicker then the other way around. Mission accomplished and it was all free and easy. Highly recommend doing this.

Date of experience: October 15, 2025