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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The experience was relatively easy but as we've seen other nations use this to control the citizens of their nation, I believe our government intends to do the same.
I'm very pleased and relieved that I could navigate the many steps and upload all necessary information to gain access to my Social Security account… And do it all online! It took a bit of patience, but was well worth the time spent.
Poor experience, after verifying and receiving a confirmation email that ID was verified, still can't log in. Takes me back to the beginning of the process to verify again.
It was challenging at first but it is to be expected i woukd not have been a littke skipticel tgat you were not hard to get people verified but you did and it is grat now
Mui buena
Si alluda i te informa mui bien
Took about an hour to do what I knew was correct to begin with. Total runaround from the very beginning. What a waste of time. The Guberment sucks.
Be careful, be very careful. You may be compromised. After signing in expect to receive all kinds of spam and junk mail. That is what I am getting now that I signed on. Junk, junk, junk and everyday a lot of spam mail. Sorry I signed on the ID.Me website.
Fue muy buena y lo mejor es la seguridad.
Some initial logging in to website, but the corrections prompts were very effective in my understanding what was needed to correct the problem. Once in the website, the well thought out site ran effectively and professionally. Thanks for all your intuitive hard work!
I was nervous about starting the IDme process in the early evening because I expected it to be a long cumbersome process and my patience were already thin. Surprisingly, the process was seamless. All the connections worked between the phone and computer where I was working on a tax refund application. Honestly, I was amazed at the technology! Thank you!
Once I understood what I was doing it was easy. The representative was professional and knowledgeable about my situation. I was comfortable discussing the issue with her. She was able to ask me questions. I was able to answer them. She was able to resolve my issue.
Answered few simple general questions and uploaded my ID front nd back made me feel alright about doing what was asked to ensure it was me!
I was extremely, and pleasantly surprised at the eve of which I was able to register. ID: ME was one of the options they provided for me to get an easy access to the paperwork that I needed. I am legally blind, and it is very difficult for me to read without using a powerful magnifying glass. I thank God for ID: ME.
I had a very good experience recovering my account and I also loke to be verified through Id. Me so that I can verify my personal Information. It's a great company!
Locked out attempted to call customer service which is automated and asked for Live person and mo one available and call back later. This is not customer service.
Instructions were clear. Procedure didn't take too long. Required uploading proof of identity, which wasn't difficult if you have a smartphone with a camera.
It was easy because it guides you step by step to fill out and provide all the information they require. The process was a bit long, but it was quick and easy.
It was easier than I expected. The steps were clear, the selfie verification worked great, and the process was fast. Now I'm verified and ready to keep working on my invention with peace of mind.
Since I am not as up-to-date with technical equipment and experience many attempts of scammers,
I needed a lot of assurance and assistance to complete the process.
While going through the services offered on the website I was able to see all my appointments and message my Doctor without having to wait on the phone
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

