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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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North Carolina
1 review
0 helpful votes
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Deeply Concerned
October 31, 2025

The experience was relatively easy but as we've seen other nations use this to control the citizens of their nation, I believe our government intends to do the same.

Date of experience: October 20, 2025
Illinois
1 review
0 helpful votes
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Patience lead to success
October 31, 2025

I'm very pleased and relieved that I could navigate the many steps and upload all necessary information to gain access to my Social Security account… And do it all online! It took a bit of patience, but was well worth the time spent.

Date of experience: October 20, 2025
California
1 review
0 helpful votes
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Don't waste your time
October 31, 2025

Poor experience, after verifying and receiving a confirmation email that ID was verified, still can't log in. Takes me back to the beginning of the process to verify again.

Date of experience: October 20, 2025
Texas
1 review
0 helpful votes
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Back to life
October 31, 2025

It was challenging at first but it is to be expected i woukd not have been a littke skipticel tgat you were not hard to get people verified but you did and it is grat now

Date of experience: October 20, 2025
Colorado
1 review
0 helpful votes
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Mui buena t confortable
October 30, 2025

Mui buena
Si alluda i te informa mui bien

Date of experience: October 20, 2025
Virginia
2 reviews
1 helpful vote
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Zero stars would be better
October 30, 2025

Took about an hour to do what I knew was correct to begin with. Total runaround from the very beginning. What a waste of time. The Guberment sucks.

Date of experience: October 20, 2025
New York
1 review
0 helpful votes
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Be careful, be very careful. You may be compromised. After signing in expect to receive all kinds of spam and junk mail. That is what I am getting now that I signed on. Junk, junk, junk and everyday a lot of spam mail. Sorry I signed on the ID.Me website.

Date of experience: October 20, 2025
New Jersey
1 review
0 helpful votes
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Buena experiencia
October 30, 2025

Fue muy buena y lo mejor es la seguridad.

Date of experience: October 20, 2025
Colorado
1 review
0 helpful votes
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Loved being verified
October 30, 2025

Some initial logging in to website, but the corrections prompts were very effective in my understanding what was needed to correct the problem. Once in the website, the well thought out site ran effectively and professionally. Thanks for all your intuitive hard work!

Date of experience: October 20, 2025
New Jersey
1 review
0 helpful votes
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Seamless process
October 30, 2025

I was nervous about starting the IDme process in the early evening because I expected it to be a long cumbersome process and my patience were already thin. Surprisingly, the process was seamless. All the connections worked between the phone and computer where I was working on a tax refund application. Honestly, I was amazed at the technology! Thank you!

Date of experience: October 20, 2025
South Carolina
1 review
0 helpful votes
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2024 Tax refund issue
October 30, 2025

Once I understood what I was doing it was easy. The representative was professional and knowledgeable about my situation. I was comfortable discussing the issue with her. She was able to ask me questions. I was able to answer them. She was able to resolve my issue.

Date of experience: October 20, 2025
Massachusetts
1 review
0 helpful votes
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Easy & trustworthy
October 30, 2025

Answered few simple general questions and uploaded my ID front nd back made me feel alright about doing what was asked to ensure it was me!

Date of experience: October 20, 2025
Missouri
1 review
0 helpful votes
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My Registration
October 27, 2025

I was extremely, and pleasantly surprised at the eve of which I was able to register. ID: ME was one of the options they provided for me to get an easy access to the paperwork that I needed. I am legally blind, and it is very difficult for me to read without using a powerful magnifying glass. I thank God for ID: ME.

Date of experience: October 17, 2025
Nevada
1 review
0 helpful votes
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Great Experience
October 27, 2025

I had a very good experience recovering my account and I also loke to be verified through Id. Me so that I can verify my personal Information. It's a great company!

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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No one home
October 27, 2025

Locked out attempted to call customer service which is automated and asked for Live person and mo one available and call back later. This is not customer service.

Date of experience: October 17, 2025
New Jersey
1 review
0 helpful votes
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Easier than I thought it would be!
October 27, 2025

Instructions were clear. Procedure didn't take too long. Required uploading proof of identity, which wasn't difficult if you have a smartphone with a camera.

Date of experience: October 17, 2025
Georgia
1 review
0 helpful votes
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Safe and fast
October 27, 2025

It was easy because it guides you step by step to fill out and provide all the information they require. The process was a bit long, but it was quick and easy.

Date of experience: October 17, 2025
Illinois
1 review
0 helpful votes
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Smooth and secure verification
October 27, 2025

It was easier than I expected. The steps were clear, the selfie verification worked great, and the process was fast. Now I'm verified and ready to keep working on my invention with peace of mind.

Date of experience: October 17, 2025
North Carolina
1 review
0 helpful votes
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A Learning Experience
October 27, 2025

Since I am not as up-to-date with technical equipment and experience many attempts of scammers,
I needed a lot of assurance and assistance to complete the process.

Date of experience: October 17, 2025
Colorado
1 review
0 helpful votes
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Great service
October 27, 2025

While going through the services offered on the website I was able to see all my appointments and message my Doctor without having to wait on the phone

Date of experience: October 17, 2025