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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Massachusetts
1 review
0 helpful votes
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Easy & trustworthy
October 30, 2025

Answered few simple general questions and uploaded my ID front nd back made me feel alright about doing what was asked to ensure it was me!

Date of experience: October 20, 2025
Missouri
1 review
0 helpful votes
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My Registration
October 27, 2025

I was extremely, and pleasantly surprised at the eve of which I was able to register. ID: ME was one of the options they provided for me to get an easy access to the paperwork that I needed. I am legally blind, and it is very difficult for me to read without using a powerful magnifying glass. I thank God for ID: ME.

Date of experience: October 17, 2025
Nevada
1 review
0 helpful votes
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Great Experience
October 27, 2025

I had a very good experience recovering my account and I also loke to be verified through Id. Me so that I can verify my personal Information. It's a great company!

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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No one home
October 27, 2025

Locked out attempted to call customer service which is automated and asked for Live person and mo one available and call back later. This is not customer service.

Date of experience: October 17, 2025
New Jersey
1 review
0 helpful votes
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Easier than I thought it would be!
October 27, 2025

Instructions were clear. Procedure didn't take too long. Required uploading proof of identity, which wasn't difficult if you have a smartphone with a camera.

Date of experience: October 17, 2025
Georgia
1 review
0 helpful votes
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Safe and fast
October 27, 2025

It was easy because it guides you step by step to fill out and provide all the information they require. The process was a bit long, but it was quick and easy.

Date of experience: October 17, 2025
Illinois
1 review
0 helpful votes
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Smooth and secure verification
October 27, 2025

It was easier than I expected. The steps were clear, the selfie verification worked great, and the process was fast. Now I'm verified and ready to keep working on my invention with peace of mind.

Date of experience: October 17, 2025
North Carolina
1 review
0 helpful votes
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A Learning Experience
October 27, 2025

Since I am not as up-to-date with technical equipment and experience many attempts of scammers,
I needed a lot of assurance and assistance to complete the process.

Date of experience: October 17, 2025
Colorado
1 review
0 helpful votes
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Great service
October 27, 2025

While going through the services offered on the website I was able to see all my appointments and message my Doctor without having to wait on the phone

Date of experience: October 17, 2025
Mississippi
1 review
0 helpful votes
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I am not camper savvy, but had a friend help walk me through. It took us a pretty long time to get it done, because he is out of the country and like I said the lack of my ability on networks.

Date of experience: October 16, 2025
Texas
1 review
0 helpful votes
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Great system
October 27, 2025

"I used ID.me to verify my identity for Social Security access, and I truly appreciate the security and simplicity of the process. As someone who values privacy and clarity, I felt confident knowing my personal information was protected. Thank you for offering a trustworthy system that helps safeguard our most sensitive data."

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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After doing my taxes & efiling them, I got a msg. That they didn't accept them. All I had to do was make copies(25+) & mail them. Well, it was 11:50 by then & I don't have a copy machine. They wanted to have a secure 6 digit pin that had been issued this year. I have one from last year, but that won't work. Then they suggested I go to this site where they will give you a way to sign into places more easily. They have the ability to get one of those codes from the IRS in an instant. I was skeptical. I went in and read everything they said about the process. What got me was it said it would take 10-14 minutes to complete(it could've been 16, but it was very precise). What made me take a chance was when they said they'd send me back to my original site exactly where I was before. I'd be all signed in, too. So I did it! Took less than 10 minutes. I filed again & my stuff was accepted right away. Amazing. I wish this was used all over the place. You have to try it!

Date of experience: October 16, 2025
Texas
1 review
0 helpful votes
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I really thought it so quick and simple to complete it. I realized it was the perfect way to prove my identity, because it clearly eliminates anyone from being able to lie or be dishonest. It should be the standard for everyone everywhere.

Date of experience: October 15, 2025
Arizona
1 review
0 helpful votes
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I was forced to provide additional information to a private company so that I could access my social security and Medicare account. I don't know why this company needs to collect this information and have access to my benefit information. I feel my information is less secure with the involvement of a third party. Now someone else and their fellow employees and friends have access to my SSN, bank account, driver license, photo ID and other personal information.

Date of experience: October 16, 2025
California
1 review
0 helpful votes
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My experience with ID.me was positive. The verification process was clear, secure, and I was able to complete it without major issues. It helped me access the services I needed quickly and efficiently.

Date of experience: October 16, 2025
California
1 review
0 helpful votes
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ID Me identifier
October 27, 2025

I used ID Me to verify my identity on the state and IRS websites and it was quite easy. Most people say it difficult and some can't get verified.

Date of experience: October 16, 2025
New Jersey
1 review
0 helpful votes
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Over all experience were great specially for my own file setup, but for my husband we spent many many hours going in and out try to work out why he can sign in to his ID.me but the profile is without his name, only the email address at the email column. Been as for the IA help still didn't work out. We spend more than 4 to 5 hours but still couldn't fix the problem.

Date of experience: October 16, 2025
Texas
1 review
0 helpful votes
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I recommend this to everyone!
October 27, 2025

Setting the account up was really easy and straightforward. My documents uploaded with ease and im glad there were options. Having this makes me feel safer about my information and the protection from fraud in any capacity. Navigating through was also really easy. Definitely a must have in my opinion.

Date of experience: October 16, 2025
New York
1 review
0 helpful votes
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Great way to identify yourself
October 27, 2025

The I. D me was so simple to do and it saves you a trip to a location miles away from your home or area. It was so simple to do, and it was a simple process, once you have a cell with a camera and internet access you are set. Just follow the easy-to-follow instructions/directions it's a breeze and it takes no time at all, the convenience is well worth it. Just try it and you will always use I. D me.

Date of experience: October 16, 2025
California
1 review
0 helpful votes
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I D.me works with some effort
October 26, 2025

This is a good mfa once your documents are uploaded. The uploading may take some extra effort. This system partners with many government departments and makes accessing them simple.

Date of experience: October 15, 2025