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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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If it's a word equal or above experience I appreciate the professionalism.
I had a terrible experience. Verification couldn't verify my phone number that's been my number for 20+ years. Site continually had errors. Had to do a video verification after waiting in a queue > 1 hour.
My experience that they help me to verify my account safe and secure knowledge to that as what I had reason to contact to ID.me to help support to identify myself and other than talking to agent about that on my support.
The process of verification was simple and not frustrating like other platforms' verification process
Went through all the security checks but was not able to pay my va bill
ID me was easy and fast. I wished I would have done this much sooner to get the military discount.
Absolutely plan I needed to verify my identity for medical purposes and social security administration
The authentication process starting from the government site to the id.me process appears to work. The problems seem to be with the hand-off from the id.me site back to the originating government site would not happen. There was a constant loop from from me clearing the cache, closing the browser, back to the dot gov site, to the 2AF verification, back through the Id.me verification process back to originating government site in an unending loop. After approximately 2 and a half hours of that nonsense, I quit!
My spouse recently passed away unexpectedly and I am being required to deal with the VA online. ID.me was a source of continual aggravation for my husband when he was alive. Now that I'm having to deal with ID.me, I admire him even more for his patience and perseverance. The service is a complicated compilation of lousy options and poorly performing software that requires you to repeatedly perform tasks that take well over the stated 5-10 minutes for completion. The elderly veterans I know would undoubtedly have serious problems with this process. Yet another way the VA makes accessing benefits and information more trouble than it's worth for many, I'm sure.
I feel like ID.me has me in their best interest. I feel like my ID is protected and secure.
The process wasn't too long but it was overall a great experience. I would say the representative was very polite and easy to speak with. "GREAT CUSTOMER SERVICE".
I.D. Me was so great and they take extremely security measures...
Excellent way to see your information at a glance, and very secure. The best experience!
I have been using the service for a while now and have to admit it is easy after you get it set up. Setting it up can be confusing at times.
Sensitive to taking anger reading of selfies. But very secure and private.
I'm a US citizen that's overseas I needed some information I needed my ID to be verified by using ID.me service. It was an easy step-by-step process. It took just minutes to get completed through everything and when I had to do a video conference to verify my information, the person was helpful and I felt comfortable with them. They made sure that I had everything I needed, and then I got approved. Simply amazing. I will recommend this to anyone don't be shy, why not try IDme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members