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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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El proceso fue rápido y sencillo, fue muy fácil al entrar al link, te dan los pasos muy claros para continuar
It was nice and very safe website to go to for security and personal business
Once I finally got to speak to a real person it was great but that took me over a week of sending info to them that they asked for to have them reject because of the way my state does my i.d it's not my fault the state does it that way but I was punished for over a week
The actual system itself once you're in? It's very simple. My issue is getting through to get to the system. That's why I'm giving it a 3. Everyone is not computer savvy, and should be able to get through the whole process quickly.
This site was so complicated, it took me forever! I had to have help and I have worked with computers for years!
He do good job and take care my case very be careful.thank you for helping me
They make sure they are very careful about what they say and what they do and the government are very secure about your personal information
After several attempts over a series of days I wound up giving up. This is not fair to the taxpayer.
It was/is simple and easy, and I feel they take care of us.
Mangnifica por que me ayudaron a verificar mi identidad que era Yo.
Y me facilitaron opciones para encontrar la manera de aplicar a una aplicación segura y que lograrán verificar mi rostro.Y ademas me dieron instrucciones de seguir por e-mail la secuencia a seguir para aplicar a para mis beneficios. Así se evita que perdemos sin escrúpulos te roben identidad. Muchas Gracias
I was very satisfied with this service. It was simple and I received my teacher discount quickly.
Did a great job getting me login to I'd.me to help with my VA
Una experiencia muy buena en cuanto a la seguridad y poder manejar mi página lo más rápido posible
The services international call was on time, professional and very helpful.
Clean quick professional they very helpful and made me very comfortable. They very polite and sincere about their jobs
Easy to follow instructions and set up except the very last item required. After sending several links to my phone to complete parts of the process, the very last item required that they send a link to my phone and asked that I click on it to prove it was my number. All the prior codes sent and responded to should have been 100% proof that it was correct and my number. I was unable to complete the request because, I did not have internet service on my little cheap flip phone. There was options in all other areas to either confirm with a e-mail or by the system calling my phone with the codes. This last item had no option other than responding to the link. To complete, was a nightmare and I ended up having to get internet service on a phone to complete the process. I like the security aspects but the sign up system has that one little glitch that caused me several days of hair pulling. If you have a smart phone with internet service, you should have no problems.
Perfect, on a few minutes or less. I was tended to, and I didn't have any sceptism.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members