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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Security is very important and this team knows what they are doing
This is the most painful authentication process I have ever been through.
First, I wasted 2.5 hours trying to go through the automated authentication process. I tried different documents, different phone numbers... nothing worked. All I got was the extremely unhelpful error message "We could not authenticate you."
Then I had to way a day for somebody to review my documents.
Then I had to wait 1+ hours online for an agent to become available.
When I was finally able to start a video call, of course there were technical issues and the agent had to call me on the phone.
What a waste of time. I can't believe the government is making it so hard for somebody who wants to pay them money.
Avoid this service like the plague. Save yourself the hassle -- call the IRS (or whatever agency you need to interact with) directly, and avoid having to deal with this god-awful, time-wasting abomination of a service.
Calm cool and easily accessible, leaving one
With confidence in the entire system.
La atención fue rápida y de gran ayuda, y segura, la persona que me atendió fue muy amable y responsable, en lo personal me gustó mucho la atención que me dieron muchas gracias
Very good experience and it's safe and secure it's a good way to have a safe identity
It was scary in the beginning to provide personal information, however was reassured that it was actually safe.
I used the ID me software over the weekend and it was a fast and smooth experience. It only took a few minutes to go through the different steps and the software indicated if I had to retake a picture.
I am visually challenged. I needed to have help navigating your system. That help needed to come here on two separate days and spend hours each day while jumped through hoop after hoop to complete the process.
I found signing up for ID.me to be a simple process after I had my drivers license available. I had use the conventional login for the IRS website prior to signing up to ID.me. I like this option much better! My husband and I now have our own ID.me accounts and can see our joint information very easily.
Fast didn't take much time at all, safe the site felt safe and user friendly very easy to understand.
Don't hesitate. It's not going to be as formidable as you might expect. It might not be formidable at all, as it was not formidable for me.
It was alright I guess the process could have went a lot smoother and a lot easier but it didn't and then you all ended up blocking me out of my account so now that my
Took many attempts to load ID pics and had to keep going back and forth between emails and texts to verify code numbers. Totally unnecessary for the IRS to require this when my old login and password worked just fine. Just like needing a real ID to fly as in a regular state issued ID is no longer good enough.
The young lady came on the video chat on time. She was professional, patient and caring. I cannot imagine how she could do better. She's a keeper for sure.
One of the easiest web experiences I've had in a long time super fast and friendly if ur questioning whether you shukd use this service don't u won't be disappointed. There was a 17min wait time for my video identification but that's the only part that had me antsy I was busy so it went by really quick. I did it all from my android phone!
Well, it was a straight forward, if multi-step, process that went smoothly to the desired finish!
It was easy to use and very secure. Trustworthy verification process.
No problem doing the video verification. I was then able to log into my non-profit business account. Mission accomplished.
My experience was very satisfying and he answered all my questions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members