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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The verification process was simple and straightforward. I appreciated having an option for a video verification along with a phone option. The verifier was friendly and the process took less than 5 minutes.
Thank you for receiving my verification but please help me get my benefits I applied for EDD yet I haven't found the application approved yet I wasnt computer savvy when I applied my skin is eating me alive I'm homeless on the street please help me
Great experience great customer service the team was very helpful to me
Had to many log out attempts to be able to file for unemployment benefits when the system had already issue a user name and password and still had to log 8n with a secure code to many times!
We received a letter from the IRS, which caused stress. When we went to the site they clearly explained what was needed any why and we were quickly able to feel comfortable and to finish the easy process.
As the title says it was a long slow drawn out process that doesn't give you enough time. Took me about 2 weeks or more and still had to do a video chat to finish it up. They never did tell me if I have completed the process so I don't know where i am in the middle of this confusion.
Could not finish each time I tried I'd get to the end of the questions
It would not go to the next page
4 trys I've yet to finish
It was as satisfying to me once the representative enter on the stream. Keep up the good work an postive vibes
Encontre facilmente toda la informacion que estaba buscando.
The agent was very helpful, friendly, and professional. Everything seemed to be going smoothly. I quickly received the email that would take me to the IRS to make an appointment for a payment plan. But instead, I got a message saying "we are unable to complete the transaction you requested. Call the IRS." So as I'm on hold for the IRS, there's a message saying if I go through one of their agents on the phone, it will cost $200, as opposed to the $30 for using the website. So I try logging out and logging back in to no avail. I try reusing the email link to no avail. There's no obvious way to get help for this glitch on their website. So I'm more than a little frustrated.
Signing up was a such a breeze. Prompts felt quick, orderly, but still kinda "oddly" fun (love the bigger buttons on things to press). Keeps it slightly whimsical in a world full of cold, fluorescently white offices. I wish getting my passport or annual car renewals were this easy. ID.me seemingly sets the bar for an online future. Well done.
Excellent... Excellent thanks for the update Excellent thanks good job for the Support an Awesome Opportunity to get ahead
Other than having to upload your documents and waiting for them to be verified.That could be faster.Once on with the agent the process was easier.
Quick easy no guess work.The whole process was rather quick and precise.I called and got to wait on hold like an hour with no results or satisfaction
Super fast process. It was quick and easy. My agent was clear with directions and professional.
Satisfecho con su rapidez por que no espere mucho estaba un poco nervioso pero todo fue muy rápido y muy bueno solo no tenía que moverme para poder capturar la foto
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members